F&B Creative Executive

Job PurposeThe F&B Creative Executive will be responsible to lead and set the creative vision for the Palace brand across various platforms and areas of operation including conceptualizing, aligning and showcasing themes from an interior design, food display, promotions, and F&B product perspective to reflect the Palace brand identity while seamlessly blending aesthetics with practicality with the aim of achieving the operational objectives of the hotel, offering a unique African experience. The role will also be responsible for creating maximum engagement across consumer touch points, collaborating with marketing to ensure innovative marketing campaigns and content, and producing customer-centric marketing experiences to showcase the Palace as a luxury hotel brand on various media channels and growing the reputation of the hotel as a leading hotel of the world.Key Performance AreasJob Scope & ResponsibilitiesProvide thought leadership and innovation in maintaining and adapting the Palace’s F&B customer value proposition, plan and standardsCreate a roadmap and objectives around the customer’s five-star gastronomy experience and journey when visiting the hotelProvide innovative concepts and customer insights to showcase food and beverage displays to entice customers to experience the Palace offeringMake restaurant and food display spaces functional, safe, and beautiful by determining space requirements and selecting essential and decorative items, such as colors, lighting, sound and materials to enhance the presentation of dishesUse creative flair and technical expertise to design layouts, select appropriate colour schemes, furniture, materials, and accessories that synchronize with the menu and food product offerings.Craft functional and visually appealing spaces, considering aspects like lighting, acoustics, ergonomics, and sustainabilityCompile customer-focused hospitality solutions and promotions relevant to customer preferences within the parameters of the Palace brandIn collaboration with the F&B and food prep teams, implement solutions to improve overall customer experience and offerings to customers to address identified gaps and opportunitiesTrack and analyse feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholdersCommunicate objectives and important information with regards F&B product offerings and changes to the team and key stakeholders to ensure optimal execution and synergy throughout the experienceCollaborate with other departments to implement the experience for customers across the propertyBe available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers from arrival and throughout their stayDevelop and maintain a customer recognition programme to acknowledge customers’ special occasions including birthdays and other important datesActively mentor and provide advice and support to the Butler team in the setup and display of food and beverage events and special occasionsDrive a “best-in-class” customer insights culture that provides an understanding of who our customer is; and analysing, measuring and providing insights reporting into customer experiences and preferences, based on business intelligence data analysesMonitor that the customer relationship database is complete and accurate with comprehensive and valid data to provide consistent and reliable insights into the Palace’s VIP and return customers, their preferences and feedbackCompile promotion plans and proposals (including recommendations, project plan and costing) for events / promotions in line with operational objectives and targetsDefine resource requirements for delivery of displays / promotions / events at the Palace including entertainment as is requiredDevelop internal communication messaging around promotions to ensure cohesive messaging with regards promotional activationsHire or source any additional technical equipment requirementsCommunicate with promoters and suppliers with regards requirements for specific events / entertainmentOversee action plans including advertising, media liaison, promotional collateralProject manage milestones for the delivery of the promotion, ensuring all stakeholders are updated and follow-through happensDevelop publicity plans and objectives to maximise positive publicity and ensure the correct target market is reachedCompile and deliver content for media releases and publicity material to display the Palace’s F&B offeringBe present during promotional events to ensure a seamless execution in line with plansCo-ordinate post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the promotionCompletes month end analysis and compile reportsTrack and reconcile expenses to allocated budgetResolve any problems and queries as may arise with regards the planning and implementation of promotions at the unit EducationGrade 123 Year Diploma in Design ManagementExperienceMinimum of 8 - 10 years experience in creative interior design and layout within the hospitality environmentAbility to supervise and lead concepts and promotionsUnderstanding and track record in showcasing Food and beverage concepts Skills And KnowledgeCore behavioural competencies ConceptualisingProblem SolvingDecision-makingImplementing (Planning; Delegating; Follow-through)Dealing with CustomersEmotional resilienceBuilding & Developing relationshipsIntegrating (Connecting; Collaborating; Dealing with Conflict)High energy levelsTechnical / proficiency competenciesFood and beverage concepts and setupsPromotion ManagementMarketing researchStrong English Verbal & Written Communication skillsBusiness AcumenDigital acumen including Social Media platformsNetworking skillsCultural understanding & protocolBusiness Intelligence interpretationProficient Computer Skills (MS Office / EGS)Project managementEquityPreference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.POPI StatementPlease note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.#KM