Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.
As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.
We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.
SKILL SET3+ years of customer relationship or account management experience working in software as a service (SaaS)Solutions and results-oriented mindsetExperienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunitiesHighly organized with strong project management and time management skillsHands-on experience with product training to external customersProven experience delivering value-based communicationsStrong ability to facilitate meetings with customers and users of various levels of seniorityEmpathy for customersExperience with opportunity identification for account expansion and revenue growthPassion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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