Facilities Manager | Workplace Operations Manager

Helsinki - Uusimaa - FinlandCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Facilities Manager – Workplace Operations Manager to join our team in Helsinki on a permanent basis. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.Key ResponsibilitiesProvide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc. Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance. Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and colleagues to act while guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. Oversee maintenance, repairs, and renovations of office facilitiesEnsure compliance with health, safety, and regulatory standardsCoordinate with vendors and internal teams for facility upkeepStreamline and standardise account processes to improve service delivery and reduce costsMonitor and report on KPls related to workplace operationsLead with Site leads on the negotiation and management of contracts with service providers (e.g., cleaning, security, catering)Ensure high-quality service delivery and performancePrepare and manage operational budgetsLead on client reporting for budget accountabilityTrack expenses and identify cost-saving opportunitiesDevelop and maintain emergency response plansConduct regular safety audits and drillsAddress employee concerns related to workplace facilitiesOrganize initiatives that enhance engagement and satisfactionLead on client reporting for operational activities - including budget, safety, workplace experience, risk and PjM project progress. Experience RequiredBachelor's degree in Facilities Management, Business Administration, or related fieldMinimum 5 years of experience in workplace or facility operationsProven leadership and team management skillsStrong organizational and problem-solving abilitiesExcellent communication skills (written and verbal)Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Expert organizational skills and an advanced inquisitive mindset. About CBRE Global Workplace SolutionsAs one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”Why CBREWhen you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.Applicant AI Use DisclosureWe value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.Application ProcessYour application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.No agencies please.Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.#GWSEMEAService line: GWS Segment