Dining Reservations Agent

Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a Member Of Our Princess Team, All Heartists Are Valued And Recognized, The Same As Our Guests And Local Communities.

Consider Joining Us, If You EnjoyConnecting guests to the extraordinary place we call homeDiscovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our communityTaking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you. #WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities: ResponsibilitiesReporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging serviceBook and enter Dining reservation requests using computerized reservation systemDetailed knowledge of all Food & Beverage Outlets and their menu offeringsPromote and sell any in-house or upcoming Food & Beverage eventsWork closely with all Food & Beverage Outlets to communicate any guest requests or special celebrationsHandle all phone and email inquiries in a courteous and timely manner.

Assist guests regarding hotel facilities in an informative and helpful wayPrinting of Outlet menusCoordinate the arrangement of paid amenities in conjunction with guest dining reservationsDesign and print brunch & breakfast labelsManage and coordinate group reservations (10+ guests) across all outlets; prepare Restaurant Event Orders and communicate effectively with guests and outlet managers.

Follow department policies, procedures and service standardsFollow all safety policies Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)Perform any other duties, tasks, and assignments within your department as required. QualificationsQualifications:

Previous customer service-related experience requiredProficient in Microsoft Windows applicationsPrevious experience using OpenTable is highly desirableWorking knowledge of Property Management Systems (PMS) is preferredMust be able to type 25 words per minuteStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationPhysical Aspects of Position (include but are not limited to): Frequent sitting throughout shiftOccasional kneeling, pushing, pulling, lifting, walking and standingOccasional ascending or descending ladders, stairs and ramps