Director of Operations

Director of OperationsPittsburgh, PA, USAFull-timeJob-Category: Executive & Hotel ManagementJob Type: PermanentJob Schedule: Full-TimeCompany DescriptionFairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. What Is In It For You:

Competitive salary and flexible benefit plansOpportunity for commissionsEmployee rates at Luxe Accor properties in North and Central AmericaLearning programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiativesJob DescriptionWhat You Will Be Doing:

Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)Provide leadership that engages and motivates our team of exceptionally guest oriented HeartistsEnsure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.

Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic PlanProvide coaching; leadership development; and goal setting with hotel department headsAssist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives thereinEnsure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achievedPlay a lead role in yield management for Rooms, Food & Beverage and SpaBe a key player in redevelopment and capital projects from an operations viewpointEnsure the implementation and delivery of all Fairmont StandardsHandle all guest concerns and ensure effective follow up thereofAssist in Labor Management and the maintenance of productivity levelsFollow up on all guest comments, responding to any guest complaints or requestsApprove with the Director of Finance, all contracts (i.

e. cleaning, maintenance & repair, telephones, etc. )Provide active leadership role in the culture of Health and Safety and accident preventionAct as hotel champion and culture leader in hotel committeesOversee services rendered to The Residences (condo board association). Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive TeamPlay a key role and lead change management for Rooms and Food & Beverage initiativesAssume the responsibilities of the General Manager in his/her absenceQualificationsYour Skills and Qualifications:

Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experienceClear knowledge of budget planning & executionPost secondary diploma/degree in hospitality an assetProven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety resultsExceptional interpersonal and guest relations skillsProven team-leader with outstanding motivational skills and coaching abilityAbility to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutionsComfortable working evenings, weekends, holidays and various schedulesAdditional InformationPhysical Aspects of Position (include but are not limited to):

Constant walking and standing during shiftMay occasionally exert up to 25 pounds lift, carry, push, or pull objectsVisa Requirements: Must have proof of valid U. S. work authorization. Our Commitment to Diversity & InclusionFairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https: //careers. accor. com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS