Internal Communication Specialist

Job PurposeThe Internal Communication Specialist is responsible for developing and delivering clear, engaging, and consistent communication across all internal and external channels, supporting the People and Culture team in promoting key initiatives, policies, and cultural moments. This role ensures that employees are well-informed, aligned, and connected to the company’s mission, vision, and values. Additionally, the specialist will create visual assets to enhance communication impact and handle all external messaging on behalf of the People and Culture department. Job Responsibilities· Develop and deliver operational training programs across departments, with a focus on frontline staff (e. g.

, Sales, Collection, Customer Support)· Facilitate onboarding sessions for new employees to ensure quick integration and productivity· Create training materials such as manuals, SOPs, e-learning modules, and quick reference guides· Collaborate with operations and process owners to ensure training content reflects current policies and systems· Conduct training needs analysis through feedback, performance data, and coordination with team leads· Evaluate training effectiveness through assessments, KPIs, on-the-job observations, and follow-up coaching· Support continuous learning by developing refresher sessions and performance improvement plans· Maintain training records and provide reports to management on learning outcomes and operational readiness· Stay updated on business tools, workflows, and regulations to ensure training relevance.

Requirements 1–3 years of experience in internal communications, employer branding, corporate communication, or related roles Fluent command of both Arabic and English languages Strong writing, editing, and storytelling skills in both English and Arabic Basic to intermediate graphic design skills (e. g. , Canva, Adobe Illustrator, or equivalent tools) Ability to translate complex HR messages into employee-friendly content High attention to detail, creativity, and a people-first mindset Strong interpersonal skills and the ability to work cross-functionally.