FBS Account Management Coordinator (Contract - Scommerce)

About The TeamFBS Account Management Specialist is a key support role dedicated to the day-to-day operational success and satisfaction of our sellers.This position involves managing critical operational tasks, including inventory quality control, SKU compliance monitoring, and performance reporting. The ideal candidate is a detail-oriented and proactive individual who will assist in maintaining seamless seller operations and contribute to a high level of seller and buyer satisfaction on our platform.Job DescriptionSKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures.Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention.Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries.Performance Reporting: Prepare and deliver quarterly or monthly performance reports to sellers.RequirementsMinimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields. (Fresh Graduate is welcome)0-3 years of experience as Operations fields or aboveSolid knowledge and understanding of purchasing processes, policy, and systemsGreat communication, negotiation and interpersonal skillsStrong problem-solver and detail-orientedProficiency in Microsoft Office suite.Proficient in both English and ThaiAbility to analyze data and make data-driven decisions.Ability to multitask and prioritize tasks effectively.Knowledge of warehouse management systems is a plus.