FBS Production Support Analyst

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.Location: Hyderabad , BangaloreAvailability to work PST.Essential Job FunctionsProvides expertise in the design and functionality of business applicationsUnderstands customers' business processes and products and how best they can be supported by the application systemsReviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirementsPerforms quality review checks on project deliverablesValidates suppliers estimatesPerforms impact analysis of application changes across various components, holding an end-to-end view of the systemEstimates Rough Order of Magnitude for the level of effort/cost of new application functionalitySpecifies / recommends integration and parallel testing criteriaSupports the implementation activities, troubleshooting system environmental issues, as requiredActs as liaison between Business and IT, as assigned Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level planRequirements4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support)High school diploma or equivalent required. Bachelor's degree preferred or equivalent, relevant experienceHigh intermediate / Advanced English skillsSoftware / Tool SkillsDialogflow CX or Node.js experience - Must to haveSQL JAVAService Now, Dynatrace or RallyGuidewire Claim Center- Good to haveOther Critical SkillsApplication architectureIntegrationREST web servicesCommunication and leadershipExperience: Minimum: 1-3 years in relevant fields Preferred: 4-6 yearsEducation: Minimum: Bachelor's Degree in a relevant fieldLanguage : Fluent in EnglishOther Critical SkillsApplication architecture - IntermediateApplication Operations (Production Support)Integration - IntermediateCommunication and leadershipCollaboration - IntermediateProblem solving skills - IntermediateBenefitsThis position comes with competitive compensation and benefits package:Competitive salary and performance-based bonusesComprehensive benefits packageCareer development and training opportunitiesFlexible work arrangements (remote and/or office-based)Dynamic and inclusive work culture within a globally renowned groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentAbout CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.