FCI:DTM - Team Lead

Role descriptionFCI:DTM - Team LeadINTERNAL USAGE:No. of Vacancies: Reports to:VP & Group Head (Transaction Monitoring)Is a Team leader?Y/NTeam Size:   Grade:SM / AVPBusiness:Digital Transactions MonitoringDepartment: DTMSub-Department: Location: AiroliAbout DTMThe Digital Transaction Monitoring department monitors all the transaction undertaken through the bank’s system and through peer banks. The team monitors customer transactions on a daily basis or in real-time for risk. The transactions monitored can include cash deposits and withdrawals, wire transfers, and ACH activity. The department aims to identify and protect the institution from any transactions that may lead to money laundering and terrorist financing and result in the institution filing relevant Suspicious Activity Reports (SARs).About the RoleThe DTM Team Lead aims to mitigate the fraud risk of the customers onboarded through validation of documents, investigation and KYC checks using the best in class technology platforms like Hunter, Uniphore, Fraud Guard etc. The Analyst is also responsible for analysing observed fraud trends and developing robust fraud control measuresKey ResponsibilitiesManage the detection team to perform monitoring and detecting fraud transaction at the earliest stage, and minimizing fraud losses.Develop and implement strategies for automation and digitisation of FCM processesProvide recommendations for modification of existing fraud s & process development based on industry trend, fraud trends, customer’s complaints, dispute trends, feedback & analysis of the same. Ensure real time card transaction’s s are closed logicallyMonitor and highlight issues while keeping risk in control.Coordinate with phone banking centre and assist them for real time resolution of casesCoordinate with the operations team for posting temporary limit, dispute resolution, and coordination with the customer through team members for providing necessary documents required for fraud dispute resolution process.Manage projects in coordination with IT department and carry out the UAT and production testingResponsible for achieving the target of AFPR, FSR and Detection rate and review capacity Planning.Assist Internal and External Audit on walk through / processes on transaction monitoring.Provide feedback and inputs to Team /Analytics based on observed fraud trend and intelligence received from market/field to strengthen and improve fraud prevention and detection.Coordinate with Visa and MasterCard (network) and review quarter performance.Attend monthly/quarterly NPCI and network fraud management workshops, meetings on UPI and digital products.Provide inputs/feedbacks on launch of new products on CMC/PMC note raised in OAS.Conduct monthly presentations to the senior management on fraud trends and performance.Ensure professional behavior of the unit & create a good environment to increase the morale of the team members.QualificationsOptimal qualification for success on the job is:Graduate/ MBA preferredAdditional Certificate course related to Banking sector Role Proficiencies:For successful execution of the job, the candidate should possess the following:Knowledge of banking products and servicesKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlines