Training Manager

At Ferragamo, we're more than just building a Brand; We are re redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. And you’re more than just joining a Team. We are proud of our inspiring and engaging spirit.

In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team. Let’s Evolve Iconic and create the next exciting chapter About Us: Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories.

Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand. Ferragamo is certified as a Great Place to Work Job Title: Training ManagerDepartment: Retail OperationReports to: Retail DirectorJOB MISSIONBy training and coaching sales associates, they can provide consistent service and can deliver high brand image to the customers.

MAIN RESPONSIBILITIES· Assure the delivery of the Induction programmes and Retail Excellence pathway for retail team· Monitor the completion rate of Ilearn modules(e-learning) and track the level of understanding of client advisors· Coach the store category experts/mangers in effectively train their teams(e. g.

in-store activities, morning briefing…), conduct store observation and provide the necessary on-the-spot coaching· Monitor the delivery and the effectiveness of the retail training path centrally identified· Partakes in regular store visits to contact training sessions, accurately assess skill-set at the point of sales, monitors field execution and effectiveness of all training efforts· Design and deliver corrective actions(training and coaching related) and/or action plans connected with the mystery shopping results of the country or any other specific priorities· Follows tangible indicators to measure the performance and business impact of all training activities, monitors retail KPIs (UPT, conversion rate etc.

) and seek continual improvement and positive business impact· Prepare training budget and monitor the related training cost within budget· Understand global training strategies and be a role model in spreading Ferragamo’s emotional intentions· Support ad hoc assignments given by HQ retail training team and participate in monthly global trainers’ bootcampPROFESSIONAL REQUIREMENTS· Bachelor’s Degree· Ideal candidate will bring a minimum of 8 years (to 10 years) related experience· Good knowledge of retail industry· Excellent knowledge of English (written and verbal)· Excellent interpersonal communication skills and ability to handle multiple priorities in a high-pace environment· Ability to deal in a multitasking environment(flexibility, attention to detail, time management)