Field Audit Operations Coordinator

Malawi + 1 moreField Audit Operations CoordinatorOrganizationOne Acre FundPosted 24 Oct 2025 Closing date 30 Nov 2025About One Acre FundFounded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.The Nigeria program, established in 2018, is headquartered in Minna, Niger state. We're currently serving over 100,000 unique farmers across the state via our inputs on credit 'Core' program, inputs on cash 'Retail' program, and have a free tree seedling distribution 'Agroforestry' program. To learn more about our work, look at our Nigeria program blog.About The RoleThe Field Operations Audit Coordinator will be part of the Operations Audit & Case Investigation team in the Systems department. The role involves field operations activities by the Field Officers and Field Managers and investigating farmer-related fraud and harassment cases. The coordinator will focus on preventing, detecting, and investigating fraud, harassment, and discrepancies in farmer transactions and activities.You will conduct audits to ensure record accuracy and transparency, lead investigations into suspicious activities, and collaborate with various departments to address misconducts. You will report to the Business Analysis Specialist and work to maintain the integrity of the organization’s operations.ResponsibilitiesCase Management and Fraud DetectionOversee the initiation and management of all reported and/or identified farmers fraud and harassment cases, ensuring alignment with the organization’s information management and escalation systems.Supervise the investigation and timely resolution of all reported cases, in strict compliance with the timelines stipulated in the fraud policy.Review field investigation findings reports, ensuring they are completed according to internal service level agreements and that recommendations align with the fraud policy.Facilitate team’s investigation and acquisition of relevant documentation including budgets and records for farmer refund payments and input delivery documents to detect any anomalies and errors and oversee investigations based on the following types of cases:Wrongly dropped farmers at qualifiers deadlineCases on Refunds for dropped clients and refunds for overpayments.Customer care issues and staff harassment to farmersCases on Incentive Fraud, Input fraud and stolen inputs by field staffGhost Farmer IssuesGL Level training as follow ups from investigationsCore Package IssuesWarehouse staff input balancesFollow up on Total credit mismatches discovered ahead of farmer calls.Develop and implement training programs on fraud deterrence and indicators for Field Managers, Field Leaders, Field Officers, and farmers.Ensure team members prioritize weekly cases to follow up and prepare a travel schedule.Manage field visits to stakeholders for the collection of written statements, evidence, and follow-up meetings necessary for fraud investigations.Ensure thorough documentation and coordination of all case investigations, maintaining alignment with organizational standards and fraud prevention policies.Any other duty assigned by your manager.Operations AuditLead the coordination and execution of scheduled and unscheduled site audits, ensuring that all sites are audited at least once per season.Oversee the participation of Case Investigation (CI) members in monthly and year-end inventory counts and audits across warehouses, market access stores, and RRT outletsProcess ImprovementIdentify gaps in investigation processes and recommend improvements to enhance audit and case investigation efficiency.Develop tools and methodologies to streamline and improve audit and fraud investigation workflows.CollaborationFoster effective communication and relationships with Field teams, client-facing teams, and other departments to ensure smooth case handling and resolution.Ensure timely response to emails and execution of tasks requested via email, maintaining strong cross-departmental collaboration.Departmental Liaison ActivitiesWork closely with the Field leaders and stakeholders in regional teams on any requirements for the cases and advise on appropriate resolution and recommendationsEnsure team liaises closely with HR and District Office Administrators on all pending disciplinary actions from cases investigated in provinceWork with the Investigation Management to examine processes and policies to prevent future occurrencesBenefitsHousing allowance, Retirement benefit, Comprehensive Health cover, Child Benefit and paid time offCareer Growth and DevelopmentWe have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.QualificationsBachelor's degree in Business Administration, Finance, Accounting, Auditing, Law or any other relevant field.1 - 2 years of experience in field audit, compliance, fraud investigation and/or risk management roles, preferably in the agriculture or nonprofit sectors.Experience in leading and supervising audit teams with strong project management skills.Strong analytical skills with the ability to detect fraud patterns and discrepancies in large datasetsExcellent report writing and documentation skills, with the ability to provide clear and actionable recommendations.Proficiency in data analysis tools (Excel, Power BI, or similar), and experience with client management systems and audit software.High ethical standards, with a strong commitment to confidentiality and impartiality during investigations.Language: Fluent in English, and Hausa. Nupe is an added advantageAbility to work with minimum supervision to meet strict deadlines and able to multitaskPreferred Start DateAs soon as possibleJob LocationMinna, NigeriaBenefitsHealth insurance, paid time offEligibilityThis role is only open to citizens or permanent residents of Nigeria.Application Deadline30 November 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization's mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.How to applyHEREJob detailsCountriesMalawiNigeriaCity Minna SourceOne Acre FundTypeJobCareer categoryAdministration/FinanceYears of experience0-2 yearsShare Share this on Facebook Share this on X Post this on LinkedIn