Field Coordinator

Job SummaryJoin us! To support our rapid growth, we have added the new role of Field Coordinator to our Project Services Team at Clark National Accounts. You’ll join a team of trail blazers working to bring an innovative approach to our industry and deliver unmatched solutions to our customers. This is an opportunity to help shape the future of our growing company!Clark National Accounts has recently joined forces with Clark Pro and our range of partners is broader than ever. Our combined team now services partners in Restaurants and Retail, Entertainment, Senior Living, Hospitality, Business and Industry, Casinos, Health Care and Higher Education.The Field Coordinator provides a critical link in fulfilling our service promise to our customers. While in the field, this position will represent Clark National Accounts at our customer’s locations, providing support in receiving project orders or taking measurements and pictures in the facility to prepare for future projects. This role may also inspect completed work in the field, performing walkthroughs or 3PL partner audits and evaluations. This hands-on position requires up to 50% travel along with strong organizational, logistical, and problem-solving skills to ensure project success.When not travelling, the role will provide support to our Project Solutions team by completing quotes, sourcing product alternatives, and arranging and coordinating installations.Please be sure to include a compelling cover letter highlighting your interest in the role.ResponsibilitiesFunction as the CNA representative during selected deliveries on-site at the customer’s locationPerform receiving, product check-in, and inventory functions, ensuring that the order is complete and effectively resolving any item issuesManage the work of 3rd party logistics companies and installers while on-site, ensuring that their work meets project requirements and complies with any specific customer protocolsProvide front line issue resolution with any project deficienciesProduce project recaps and retrospectives, continually seeking and recommending opportunities to improve our service offering to our customers, our efficiency, and ultimately our profitabilityProvides project/delivery data and reporting as required to our teams or customersCompletes project walkthroughs and punch list reviews to ensure successful project completionCarry out asset inventory, measurements, and condition assessments of customer facilitiesConduct periodic audits of 3rd party consolidator and installer performanceSupport our Project Solutions team with the coordination of installations, item research, and quote preparationPerform short term project work assignments.Physical RequirementsWork is performed while standing and/or walking, up to and including 9 hours/day.Requires the ability to communicate effectively using speech, vision, and hearing.Requires the regular use of hands for simple grasping and fine manipulations.Requires regular bending, squatting, crawling, climbing, and reaching.Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.Remote Work QualificationsAccess to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.Access to a home router and modem.A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.The desire and ability to work and communicate with other team members via chat, webcam, etc.Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.ExperienceCustomer facing work experience is highly desiredWork history in shipping/receiving and inventory control is desirableThe role requires up to 50% travel, including overnight, plane and car travelA valid drivers license is requiredEducationThis role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.Desired Traits & SkillsStrong verbal and written communication skillsAbility to quickly assess project conditions and provide direction to service providers and concise status updates to our customersAbility to effectively engage and communicate with our customers at a variety of levels, from location team members to executivesAbility to work independently and within a teamProficiency with Microsoft Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environmentDemonstrates a collaborative, solution-oriented spirit and a growth mindset Able to effectively manage competing priorities and establish structured workflows in a fast-paced environment "Comfort working in ambiguous, unique situations without clearly defined processesStrong emotional intelligence is required, with the ability to connect with others in-person and remotely, including the ability to manage emotionally charged customer situations in a calm effective mannerCompany OverviewAn exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.BenefitsMedicalVisionDentalPTOPaid Maternity LeavePaid Parental LeaveLife InsuranceDisabilityDependent Care FSA401(k) matchingEmployee Assistance ProgramWellness IncentivesCompany DiscountsAT&T & Verizon DiscountBonus OpportunitiesAccident InsuranceCritical Illness InsuranceAdoption AssistanceAvailable at HQ Locations OnlyOn-Site Fitness CentersDog-friendly Offices