Field Customer Success Manager - Atlanta area

About LimberAt Limber Health, we’re transforming how musculoskeletal care is delivered—bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey.Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team.Backed by clinical research from the world’s leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone.Job DescriptionAs a Field Client Success Manager (FCSM), you’ll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber’s technology and improve patient outcomes through Limber’s market-leading Remote Therapeutic Monitoring (RTM) solution.This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You’ll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber’s RTM platform and patient navigation solution.The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber’s RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use)Your Direct ImpactThe Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you’ll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence.ResponsibilitiesFull-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationshipsIdentify challenges to adoption and collaborate with clinic teams to implement tailored solutionsDeliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform toolsAnalyze usage metrics and develop strategic action plans to improve performance and engagementServe as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvementsTrack visit outcomes and progress against client KPIs in a structured and organized waySupport new client go-lives and implementation initiatives in the fieldRequirementsLicensed Physical Therapist or Occupational Therapist2-5 years of clinical experience preferred; 2 years of outpatient clinic experience requiredExcellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training rolePassion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountableStrong problem-solving skills and ability to adapt in real timeHighly motivated by performance and commission-based earning structuresComfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)An active driver's license in good standing is requiredMust have reliable access to a major airport for regional travelBonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platformsWe are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas.Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://www.limberhealth.com/ and contact us directly.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.CompensationAnnual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%)Travel reimbursement providedComprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays.