Field Service Controller (Scheduler)

Global Market Leader in Forklifts & Material Handling EquipmentGreat workplace cultureBased at our branch in Larapinta, QLDAbout TMHAToyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO).TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.About The RoleToyota Material Handling Australia (TMHA) are seeking a Field Service Controller (Scheduler) to join our fantastic team at our Brisbane Branch located in Larapinta. Reporting to the Field Service Manager, the Field Service Controller (Scheduler) will be responsible for coordinating and optimising the scheduling and dispatching of Field Service Technicians to customer sites to address breakdowns, scheduled maintenance and repairs.The ideal candidate will have excellent communication skills, a strong ability to multitask and problem solve, and a keen eye for detail. This role requires effective coordination with various departments to ensure timely and efficient resolution of customer requirements.Please note this role is based on-site 5 days per week in our branch in Larapinta, QLD.Key Duties & ResponsibilitiesEfficiently schedule and dispatch Field Service Technicians to customer locations based on geographic location, skills, and urgency of service requests.Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.Optimise routes and schedules to minimise travel time and maximise efficiency, reducing operational costs where possible.Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.Maintain accurate records relating to service and breakdown jobs. Coordinate quoted Additional Repair job & third-party suppliers for breakdown jobs.Monitor service Work In Progress.Monitor technician’s work hours on a daily basis.Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to Field Service Manager. About YouPrevious experience in a similar role is advantageous but not essential. Experience in the Material Handling Industry or Industrial Services Industry also advantageous but not essential. Strong computer literacy including the proficient use of Microsoft Office applications (Outlook, Excel etc.).Experience using an ERP system (M3, SAP etc) advantageous. Proven ability to plan and prioritise work.Superior communication, interpersonal & time management skills.Strong telephone skills and experience responding to a high volume of queries over the phone and/or email. Proven ability to effectively resolve problems in a timely manner.Benefits @ TMHA:Paid Parental Leave ProgramFamily Day EventsFamily Christmas PartiesFree access to WHEREFIT to gain exclusive offers for health, fitness, and wellbeingCorporate Health InsuranceEmployee Assistance Program available to you and your familyDedicated monthly onsite support at our metro locationsSense of Purpose with quarterly donations made to local charities and junior sporting clubsOnsite School Vacation Care Program (only include in Sydney and Melbourne Ads)Enjoy exclusive discounts across Officeworks, Toyota Insurance, Kinto & Canberra Raiders apparel.Financial Wellbeing activitiesKid’s School Holiday packs with a range of activities!!Career development initiatives.Employee Referral ProgramOur CommitmentTMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.Interested? We can't wait to hear from you! Please submit your application with a current Resume to TMHA via our website http://careers.toyotamaterialhandling.com.au or by clicking 'Apply'.