Field Service Engineer- Poland

Job DetailsDescriptionEssential Job Functions – ResponsibilitiesEnsure safety quality standards are maintained including industry safety practices established by customerContribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of partsProvide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfactionEnsure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accountsSupport the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respectEnsure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures.Maintain accurate levels of “trunk” inventoryComply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentationAdditional duties as assignedEducation – Experience – QualificationsBachelor’s degree in electronics, maintenance, or instrumentation or equivalent combination of education and experience requiredPrior technical support or field service engineer experience preferredMust be fluent in EnglishMust be able and willing to travel, including up to 80% in personal vehicleMust have prior work experience in electronics, computer science or related fieldMicrosoft Office Experience – Excel, Word and OutlookPrior experience with software – Windows, database management, networking, etc.Demonstrated effective communication skills: written oral and inter-personal skillsDemonstrated self-motivation and self-discipline traitsExcellent interpersonal skills needed to deal with a wide range of individualsLocated in cities of Poznan, Legnica, Wroclaw, Bydgoszcz, Lodz, or SzczecinPhysical DemandsThe Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential FunctionsGood level of fitness is required. This position requires frequent travel, standing, walking, stooping, and kneeling. There is often lifting and carrying of materials up to 50 pounds. Average vision and hearing is sufficient.Work Environment The Work Environment Characteristics Described Here Are Representative Of Those An Employee Encounters While Performing The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential FunctionsThe environmental conditions of this job include; working near moving mechanical parts, caustic chemicals, fumes or airborne particles, and moderate noise levels.