Field Service Engineer Bio A

The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.Main Responsibilities & TasksProvide service and customer support during field and inhouse visits or dispatchesManage all on site installation, repair, maintenance, contract and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsEnsure the timely and correct documentation of processesOperate vehicle in a safely manner and use field automation systemsFollow all company's filed procedures and protocolsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendations / briefingsContact customers concerning processes of the customer fileBuild positive relationships with customersQualifications & SkillsTechnical degree in chemistry, biology, physical measurements or similarMinimum 3 years of proven field service experience in life science marketAbility to troubleshoot, test, repair and service technical equipmentAbility to work flexible shifts and to adapt to changing work schedulesHigh customer orientation communication skillTeam spiritFamiliarity with mobile tools and applicationsGood command of spoken and written EnglishAbout SartoriusSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application.www.sartorius.com/careers