Field Service Engineer South

Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.Location: South ItalyWhat will you be doing?Provide on-site, on-line, phone, chat or email support to customers when neededResolve issues over the phone with qualified personnel when on-sitTroubleshooting and resolution of complex calls or service cases with higher knowledge demandMake sure every issue, call, case is documented in the databaseReplace or assist in replacing SolarEdge products at the fieldIn collaboration with pre-sales team propose alternative system designs to achieve better functionality of the systemTravel to installers or end-user customers to provide service or provide emergency repair serviceAssist in commissioning of residential or commercial Solar SystemsWork together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractorsManage the monitoring database of customer installationsRun training sessions with SolarEdge customersAdvise customers concerning equipment operation, maintenance, or programmingEstablish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on-siteWrite reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRMEngage in the monitoring and troubleshooting support, supervision and coordination of customers Solar Power PlantsManagement of general daily on-site issues, reporting and site work deliverables to the Field Service Team Leader & Area Sales ManagerAssist the sales team in technical areas and other needs to close dealsPlanning and preparation of site work, managing and updating these internally and to the customersEvaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfill themIdentify product, documentation and other issues impairing customer satisfaction and work with the HQ to improve themUse and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platformsSelect, collect and analyze site data to identify HW/SW issuesApprove Tier 1’s RMA casesProvide technical assistance and support to Tier 1 escalationsMake sure every Failure Analysis / Root Cause Analysis unit case is returned to HQWork with Area Sales ManagerWork with regional Field Service Team LeaderOwns customer satisfaction with SEDG technologyRequirements:Technical engineering background – preferably gained in an electrical/photovoltaic engineering field2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing roleValid driver licenseTraveling to sites within Italy, but also international travel may be requiredSelf-contained and self-organized working styleExperience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!Self-starter and quick learnerCustomer-oriented with excellent communication skillsAbility to multitask in a very fast-paced environmentAbility to read and interpret schematics with a good understanding of high voltage and measurement equipment.Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers, and managers:Excellent interpersonal verbal and written communication skills. Fluent in English and local language – both written and spoken