Field Service Representative – Frequency Drives

Artemys is a Belgian company offering recruitment services to major technical players in energy efficiency, renewable energy, sustainable development, and the circular economy.On behalf of our client, a leading international manufacturer of electrical products and provider of associated services, we are looking for a Field Service Representative – Frequency Drives, a specialist in the complete range of frequency drives and soft starters that integrate seamlessly into various factory applications and infrastructures worldwide, who will contribute to their impact on energy savings, increased productivity, and innovation.Location: MechelenJOB DESCRIPTIONAs a Field Service Representative – Frequency Drives (Frequentieregelaars), you will be working with the complete range of frequency drives and soft starters that integrate seamlessly into various factory applications and infrastructures, in diverse technical and technological environments.You will serve as the primary point of contact and a trusted support line for the clients. You will tackle technical issues, and that will be part of your journey, helping you expand your expertise and grow your skill set. You will have the opportunity to work independently, in a dynamic, fast-paced environment with a practical mindset and a client-oriented focus.And most importantly, you will be continuously trained, both through numerous online courses and on the job.Key responsibilities:Attend and follow multiple training sessions designed to help you gradually assume and perform your tasks within your hands-on role as a field technicianAt the same time, continuously upskill in order to be able to provide technical support and educate clients on products and services offeredDevelop and maintain a broad understanding of the company’s product and service offeringPerform installation, inspection, troubleshooting, and repairs across the frequency drives and soft starters range, including assistance and commissioning of frequency convertersPerform preventive, curative, and corrective maintenance on the equipmentWork on the “revamping” projects (upgrades, renovations, and software upgrades/implementation)Follow-up on returned products (technical and expertise report)Perform basic audits of clients’ equipment and systems, as well as technical tests, adjustments, and diagnosticsPerform your work independently or within a team, according to your level of experience; depending on the level of complexity of the intervention, you will always have the support of a product specialist or a more senior field specialist to help you upskill or assist in resolving a possible technical issueWork with clients from various sectors (machine builders, pharmaceuticals, food, petrochemicals, steel, etc.)Provide clients with a detailed technical explanation and relevant technical support; advise them on best practices, new services, and upgrade opportunities, as well as on possible issues and ways to solve them efficientlyCommunicate regularly with the Planning Coordinator for the smooth execution of interventionsProvide timely reports and perform administrative tasks as requiredWhen possible and depending on the client’s needs, identify sales opportunities and submit them to sales teamsRespect and implement all relevant quality and safety measures, policies and guidelines, always putting security firstYOUR PROFILETechnical skills and experience:A relevant technical degree in industrial electromechanics (pref. engineer)Fluency in Dutch or French + good knowledge of EnglishExperience in similar roles and technical knowledge in the field of automation and variable speed drives; experience with electric drives and troubleshooting is a strong assetProficiency in the Microsoft Office suite, especially OutlookAbility to develop a deep and analytical understanding of clients’ business and needsOther competencies and qualities:Strong communication skills, over the phone/in-person/in writing, at all levelsStrong problem-solving skillsAnalytical, client-focused, and decisiveAbility to work independently and as part of a teamProactive, responsible, and open-minded personality, with a passion for technology, automation, and teamworkIntense focus on your personal and professional development – technically curious person and a proactive and fast learner with a willingness to find your own path of learningOUR OFFERA full-time employment contractA full and competitive compensation package with a range of advantages: fixed salary, annual bonus, group and hospitalisation insurances, company car, monthly fixed expenses, meal vouchers…Flexible home working optionContinuous technical help and support from your colleagues, technical specialistsContinuous learning and development opportunities (access to internal L&D programs, learning on the spot, training sessions) and access to the internal mobility program