Field Service Specialist

Company Description Halper is an AI-powered platform dedicated to serving solo entrepreneurs and small businesses by automating routine tasks like client communication, appointment scheduling, and administrative work. Our mission is to empower businesses to focus on growth and innovation by reducing operational burdens. With Halper, businesses can work smarter and elevate their potential. We provide intelligent solutions tailored to help users save time and achieve their goals efficiently. Role Description This part-time remote role as a Field Service Specialist involves providing top-notch technical support and field services to clients. Day-to-day tasks include assisting customers with troubleshooting and resolving technical issues, offering exceptional customer service, and maintaining clear communication with clients to address their needs. The role also involves ensuring customer satisfaction and providing user guidance on products and services. Qualifications Field Service skills, including the ability to provide on-site and virtual support to resolve client issues effectivelyTechnical Support and Troubleshooting experience, ensuring timely resolution of software and system-related challengesStrong Communication and Customer Service skills to build and maintain professional relationships with clientsProactive problem-solving skills and adaptability in a dynamic work environmentPrior experience with remote support tools or platforms is a plusExperience in working with small business owners or entrepreneurs is highly beneficial