Field Service Technician

Company OverviewAt VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.Who We AreWe run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.We strive to live our values every day and, in every way, and are looking for others who feel the same way:We are ALL IN: committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communitiesWe are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectivesWe DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members firstHow will you make an impact in this role? We are seeking a dedicated and skilled Field Service Technician to join our Tonic & Versi POS team based in Portland, OR. This role involves installing, maintaining, and troubleshooting Point-of-Sale (POS) systems for our clients, including merchants and partners. The ideal candidate will have strong technical expertise, exceptional customer service skills, and the ability to work independently in the field.Key Responsibilities:Installation and Configuration:Install Tonic & Versi POS hardware and software at customer locationsEnsure all components are properly set up, tested, and operationalTechnical Support:Diagnose and resolve technical issues related to POS systems, including hardware, software, and connectivityProvide on-site and remote support as neededCustomer Training: Train clients on using the POS system, ensuring they understand its functionality and featuresOffer guidance and best practices to maximize system efficiencyMaintenance and Repairs:Conduct routine maintenance and updates to ensure system reliabilityReplace or repair hardware components as requiredDocumentation and Reporting:Maintain detailed service records, including installation reports, repair logs, and client interactionsCommunicate issues, updates, and resolutions effectively with the internal support teamThis is a hybrid role with travel expectations within the Oregon region to client sites, with up to 25% travel outside the Oregon area as required.Qualifications:Preferred Qualifications:Prior experience in the restaurant or hospitality industry is highly valuedUnderstanding restaurant workflows, point-of-sale systems, and kitchen operations is a plusHands-on experience working in a restaurant environment can provide valuable context for supporting our clients effectivelyTechnical Skills: Experience with POS systems, IT networks, and hardware troubleshootingProficiency in Windows-based systems and basic networking concepts. Education & Experience: High school diploma or equivalent (technical certifications are a plus)2+ years of technical support, IT, or field service experience preferredSoft Skills:Excellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work independently and manage time effectivelyPhysical Requirements:Ability to lift and transport equipment (up to 50 lbs)Comfortable with standing, bending, and working in varying environmentsMust possess a valid driver’s license and be comfortable with travel as requiredWe stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:Competitive base salariesUnlimited vacation policy (with manager approval), plus 7 major holidaysFully covered Employee-only coverage for medical, dental and vision insurance401(k) program with available company matchRobust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!Flexible Spending Account (FSA) and Health Savings Account (HSA) availability Marketplace Care Teams to provide emotional and spiritual support for our employeesEmployee Assistance Program, Caregiver Support Program, & an Adoption Assistance ProgramCareer development and training opportunitiesIf you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you! VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.Powered by JazzHREO8EX9b5yL