Field Support Engineer

Company Description IPT PowerTech, founded in Lebanon in 1993, has become a leading provider of specialized solutions for the power, industrial, and telecom sectors throughout the Middle East, Africa, and beyond. We combine deep power expertise with telecom infrastructure specialization, positioning ourselves as a market leader in power solutions, specialty batteries, telecom infrastructure, and managed services. Headquartered in Beirut, we have expanded to 17 countries with over 4,300 professionals and have completed thousands of projects, serving more than 80 operators and vendors across 50 countries. Our advanced energy-efficient solutions and innovative services drive sustainable, cost-efficient results for our clients. Role Description This is a full-time on-site role for a Field Support Engineer located in Port Harcourt. The Field Support Engineer will be responsible for providing technical support and troubleshooting for power, industrial, and telecom infrastructure. Day-to-day tasks include responding to customer support inquiries, diagnosing and resolving technical issues, maintaining and upgrading operating systems, and ensuring customer satisfaction through excellent service. The role requires strong problem-solving skills and the ability to work efficiently under pressure. Qualifications Troubleshooting and Technical Support skillsCustomer Support and Customer Service skillsExperience with Operating SystemsExcellent communication and interpersonal skillsAbility to work independently and in a team environmentRelevant technical certifications or a degree in Engineering, Information Technology, or a related field