Field Support Lead

Ever wanted to tell people, "Yeah, I helped launch the future of transportation"? Well, here's your shot. At Vay, we're flipping the script on mobility with Remote driving—delivering cars to customers with zero hassle and zero driver inside, offering a unique by the minute car rental service. We're already live in Las Vegas, and trust us, we're just getting started.Our journey so far since our launch in 2018:Revolutionary remote driving tech- We built the world's first commercial remote driving product.Breaking boundaries across continents- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service.Vegas fleet on the rise- Our vehicle fleet is scaling fast, from 20 to 100 cars in Las Vegas. We're just getting started!Watch our CEO, Thomas von der Ohe, deliver a live news segment on CNN - VayDriveDiscover what drives our culture- Explore our core valuesWhy this role is awesome: We are seeking a highly motivated and detail-oriented Field Support Shift Lead to oversee and coordinate shift operations related to fleet cleaning, charging, rebalancing, and overall vehicle readiness. The FS Lead will act as the primary point of contact for on-shift operational execution and team coordination, ensuring high performance, accountability, and timely communication.What you'll be driving:Lead and coordinate the on-shift FSA team, assigning tasks and ensuring timely completion of cleaning, charging, and rebalancing of the fleet.Monitor fleet readiness and take proactive steps to maintain optimal vehicle availability throughout the shift.Act as the main point of contact for fleet readiness and shift-related updates, escalating issues to leadership as necessary.Work directly with the Operations Coordinator to align shift priorities, adjust to changing needs, and execute tasks in line with operational goals.Track task completion and assist in compiling and submitting end-of-shift reports, including vehicle status, issues encountered, and team performance.Ensure adherence to safety protocols, cleanliness standards, and operational procedures.Support new FSA training as needed and promote a strong team culture through example and leadership.Communicate effectively with other departments (e.g., Maintenance, Dispatch, Fleet Management) when necessary to support smooth shift handoffs and operations.What are we looking for: Proven experience as a Field Support Agent or similar fleet/operations support role.Strong leadership and communication skills; prior experience leading small teams is a plus.Excellent time management and task coordination skills.Ability to troubleshoot basic vehicle or equipment issues and escalate when needed.Comfortable using fleet management tools, task trackers, and communication platforms.Flexibility to work variable schedules, including nights, weekends, or holidays as required.Desirable skills:Experience with electric vehicle (EV) fleets, vehicle charging processes, or car-sharing platforms.Familiarity with fleet management software and shift reporting tools.Bilingual (English/Spanish) a plus.Why should you join Vay:🧠 Genius level team - Work with the smartest minds from over 30 countries around the world in deep tech & automotive🌍 Huge scope for impact in a fast paced environment💰 Competitive hourly rate🌴 PTO🏦 401(k)🏥 Health, Dental & Vision Insurance🎉 Perks at Work Membership🍎 Snacks & Drinks in Our Downtown Las Vegas Office🎊 Fun Team Events Every QuarterIntroduction to VayFor more information regarding Vay's physical demands, working environments, and safety requirements, please review this link for additional details. Please note, details of what pertains to this role will be discussed during the initial interview.We would love to stay connected for future opportunities no matter the outcome so we highly encourage if you have one to share your LinkedIn profile with us when applying.If you want to be part of something groundbreaking, let's chat! We highly encourage & welcome applicants from all walks of life to help us create a better future for our world 🚗💨