Field Support Manager

Job DescriptionAs a member of the Support organization, you play a critical role in overseeing and developing a team of data technicians who are responsible for maintaining the integrity, efficiency, and security of the data center infrastructure, ensuring uninterrupted operations and optimal performance for the organization's Cloud Customers.ResponsibilitiesBasic Qualifications:2+ years experience managing teams, including line management, appraisals, performance reviews, hiring new team members etc.3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems). 3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems. Must have demonstrated expertise in two or more of these areas:Systems administration (Linux and/or Windows Servers) Networking (DNS, TCP/IP) Process improvement execution Examples of an aim to dig into the details of a system or process to solve customer problems. Good interpersonal skills.Strong influencing skills. Work independently, with little direct management.Open to provide after-hours support as needed.Experience supporting large, Enterprise customers in an Operations environment.Solid understanding of Data Center environment and infrastructure: Cabling, Cooling, Power (UPS, Generation).Demonstrated examples of Data Center white space capacity planning.Demonstrate understanding of Organizational Change.Manages a team maintaining and/or implementing hardware project(s) and/or internal systems. Defines, documents, and manages scope, expectations, implementation approach, work and acceptance testing criteria. Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience. QualificationsCareer Level - M2About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.