Field Support Specialist, II

About UsSynaptive Medical is a Canadian medical device company, based in the Greater Toronto Area (Mississauga, Ontario), providing advanced precision imaging and intervention technology for improved diagnosis and treatment. Synaptive’s suite of products include Magnetic Resonance Imaging (MRI) systems, surgical planning, navigation, and robotic visualization. These products can be seamlessly combined or used independently in the operating room to improve detection and treatment for oncology, stroke and neurogenerative patients. The company has a global footprint of high-profile customers operating 24-7 for the betterment of all patients.The company has several opportunities for passionate and innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.Field Service Specialist II – MRI (Greater Toronto Area, Canada)The OpportunityWe have an exciting opportunity for a Field Service Specialist II based in Mississauga, Ontario. As a key member of Synaptive’s Customer Support Team, you’ll provide on-site service, installations, preventive maintenance, upgrades, and emergency repairs of our advanced imaging systems.This position offers the chance to apply your technical expertise in a dynamic and evolving environment, working closely with Engineering, Design, Quality, Production, Sales, and Clinical Applications teams to ensure customer success. You’ll play a key role in driving customer satisfaction and supporting the lifecycle of our MRI solutions in clinical settings.What You’ll DoTroubleshoot and resolve complex technical issues on Synaptive systems in clinical environmentsPerform installations, upgrades, preventive maintenance, and emergency serviceCoordinate pre-delivery activities and site readiness, including system connectivity (e.g., PACS, hospital IT infrastructure)Provide second-line support to Clinical Application SpecialistsDevelop in-depth product knowledge to support advanced troubleshooting and repairMaintain accurate documentation and administrative recordsAssist in the training and certification process for service responsibilitiesCollaborate with cross-functional teams to capture feedback and improve service processesContribute to knowledge-sharing and documentation initiativesTravel within Canada and the US up to 60%, with occasional off-hours and weekend supportPerform other related duties as necessaryWhat You’ll NeedMinimum 5+ years of experience servicing complex medical devices in the fieldHands-on experience with mechanical systems, tools, diagnostic equipment, and computer networkingStrong understanding of hospital IT systems and troubleshooting connectivityExcellent communication skills in clinical and technical environmentsValid Class G driver’s license and clean driving recordAbility to manage service-related budgets and resourcesProficient in Microsoft Office and relevant technical platforms (e.g., Unix/Linux)Valid passport and ability to travel domestically and internationally as neededPreferred QualificationsExperience with MRI systems, coils, and imaging accessoriesKnowledge of Enterprise Imaging systems such as PACS, RIS, or VNAUnderstanding of radiology and OR clinical workflowsFamiliarity with healthcare informatics and virtual environmentsAbout YouAdaptable and comfortable in fast-paced, evolving environmentsHigh attention to detail with strong organizational skillsExcellent verbal and written communication abilitiesStrong problem-solving skills and a self-directed approachPunctual, reliable, and committed to excellenceWorks well independently and collaboratively across teamsExceptional customer service and relationship-building skillsOpen to learning, feedback, and continuous improvementDiversity & InclusivitySynaptive Medical is proud to operate in one of the most diverse countries in the world. We recognize and value the differences that come from race, ethnicity, national origin, gender identity and expression, sexual orientation, age, religion, ability, and socioeconomic background.We are committed to building a workplace where diversity is celebrated and inclusion is the norm. We believe our success depends on the diversity of thought and the richness of perspective that our team brings to every decision.Accessibility & AccommodationSynaptive Medical is an equal opportunity employer and encourages applications from all qualified individuals, including visible minorities, Indigenous Peoples, and persons with disabilities.If you require accommodation at any stage of the recruitment process, we will work with you to meet your needs. If your application is selected to proceed, you will be given the opportunity to make accommodation requests as needed.How To ApplyApplications will only be considered from candidates who are legally eligible to work in Canada without sponsorship.To ApplyInclude #GOBRAIN in the top right corner of your resumeClick “Apply Now” and follow the prompts to submit your applicationPlease Note: The successful candidate may be required to complete background checks, which can include criminal, credit, employment, and educational verifications. Offers of employment are contingent upon satisfactory results.We thank all applicants for their interest. Due to the volume of applications, only those selected for interviews will be contacted.COVID-19 ConsiderationsSynaptive has a special duty to take a leadership role in protecting the health and wellbeing of its employees and the public. The COVID-19 vaccines are an important public health measure for mitigating the spread of COVID-19 in the workplace and society. As a condition of employment, the successful candidate will be asked to provide proof of vaccination or a reason protected by legislation why they cannot be vaccinated against COVID-19.Diversity & InclusivitySynaptive is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other’s thoughts and opinions and by working towards a greater common goal, saving lives.AccommodationSynaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Synaptive will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if your application is selected to proceed in our hiring process.How to ApplyUnless otherwise stated, applications will only be considered from candidates eligible to work in Canada, or the country in which they’re applying to, without sponsorship.If you are interested in this position and can demonstrate that you meet or exceed the requirements defined in the job description, please include #GOBRAIN in the top right corner of your resume and then complete your online application by clicking “Apply Now” and following the prompts.The successful candidate to this role will be asked to complete background checks, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable background check.We would like to thank everyone who submits an application. Due to the volume that we receive, only those candidates selected for interviews will be contacted.