Field Technician

About Evidence ActionAt Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we're making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 800+ has reached over 500 million people, working closely with governments to scale these interventions.Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains. Through Safe Water Now, we've saved the lives of over 15,000 children. Our Accelerator explores untapped opportunities in global health, testing low-cost interventions with the greatest potential to save and improve lives. At Evidence Action, your colleagues are your greatest asset. You'll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in disruptive thinking and believes in rolling up our sleeves to get things done. If you're looking to work flexibly and with purpose, join a team that delivers measurable change for millionsJob PurposeThe Field Technician position is primarily a field-based position which plays an important role as an interface between Safe Water Now, Engineering, program implementation and communities served with chlorine dispensers by ensuring appropriate and timely repair and maintenance of chlorine dispensers and ILC (In-Line Chlorination) devices in a specific location.Reports to: Lead Field OfficerDirect Reports: NoneNumber of Openings: 1Duties and responsibilities:Conduct in-field and office chlorine dispenser hardware retrofits i.e. casings, tanks and valve repairs to reduce costs incurred on dispenser hardwareUndertake dispenser re-installations and maintenance in a timely and quality mannerCollect and send dispenser upgrade data for very dispenser repair, maintenance and re-installation undertakenRegular support and updating of engineering team and the Area Coordinator on the issues that are experienced in the field after undertaking chlorine dispenser hardware spot checks and maintenanceRegularly update the area coordinator and engineering team on the status of the various dispenser parts especially during the trial test of chlorine dispenser hardwareTracking of chlorine dispenser hardware that Safe Water Now tests in the field, by maintain all records of the same and sharing regular progress reports to the area coordinatorSupport in the assembly of new hardware as requestedMaintain hardware inventory for all the dispenser parts and dispenser repair/retrofit tools within their office/hub and advice team on new order needsAdvise and update the field teams on any new developments/improvements/innovations from the engineering and vice versaEngaging community and the local stakeholders for sensitization and messaging on dispenser usage to ensure chlorine dispenser security and dispenser vandalism casesSupport implementation of ongoing activities within field offices/hub/satellites e.g. chlorine deliveries, quality data collection and submission and hardware maintenanceManage, train, Supervise, mentor, shadow and coach community service assistants in the execution of their dutiesUtilize/manage well any funds allocated to them for facilitating field work or engineering activities in line with the finance policyEffectively use any allocated motorcycles with close attention on maintenance and repair costsDeveloping weekly work plans and reports for field activitiesSupport on conducting back checks for the ongoing activities (both physical and phone back checks)Other duties and responsibilities as guided by the SupervisorKey Performance Indicators:Chlorine device functionality ratesChlorine dispenser issues reported and resolved/addressed within 48 hours of reporting. Timely and quality data collection, submission and trackingNumber of coaching sessions conducted and verifiable impact on performance of Community Service AssistantsRequirementsQualifications:Certificate or diploma in Plumbing, Water Engineering, or related technical fieldUganda Advanced Certificate of Education (UACE/UBTEB from a recognised Vocational School)1-2 years of experience working with communities or social enterprises/NGOsMinimum of 2 years' experience in water supply system plumbing, preferably in rural or community settingsExperience with chlorination systems, dosing equipment, or water treatment devices is an added advantageBasic knowledge of water quality testing methodsAbility to read and interpret plumbing diagrams and technical specificationsStock management experience/qualifications are an added advantageComputer literacyMotorcycle riding experience is A MUST with a valid driving license (Class A) from a recognized driving schoolFluency in English, Lugisu, and Lusoga. Proficiency in other local languages is an added advantageRequired Competencies and Attributes:Excellent communication skills and good public relationsHigh level discipline and good character while engaging with the community and their leaders, program teams and managersCommunity service attitude/ passion to work in a rural community settingHigh level of integrity and stewardshipEmbraces team work and enjoys working in a team work environment as a team championGood computer, data entry and management skillsPositive attitude to work and to develop in a fast paced work environmentBasic plumbing and pipe fitting skills and experienceWorking conditionsThe Field Technician position is primarily a field based position involving working in the field 90% of the time. This involves maneuvering in rural setting terrains with chlorine dispenser/ILC device repair and maintenance tools by motorcycle.Physical RequirementsPosition requires ability to ride a motorcyclePosition may require ability and comfort climbing ladders and accessing water storage tanks at heightsPosition LocationThe role will be based in Mbale, Eastern Uganda.We are unable to sponsor or take over sponsorship of Ugandan employment visa at this time. Applicants must be legally authorized to work in Uganda for roles based in Uganda.Equal Opportunity StatementEvidence Action does not discriminate in employment on the basis of race, colour, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.How to Apply:Visit the Evidence Action Website, under the careers page (https://apply.workable.com/evidence-action/), click on ‘'Field Technician'' click apply and send in your application by Sunday, 31st October, 2025.BenefitsComprehensive health insurance,Retirement savings options,Generous leave, Avenues for engagement and recognition