Field Technician

OverviewAt Vision IT, we put people first-our employees, their families, and our customers. As a Field Technician Support professional, you will be an essential member of the CG SYD 88/831 Field Services team, at the Aerospace Complex. You will be responsible for the setup, installation, maintenance, and troubleshooting of end-user devices, ensuring secure, seamless IT operations for mission-critical personnel and systems.This role requires a technically proficient and customer-focused individual who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations that align with high-level Department of the Air Force (DAF) objectives. Occasional after-hours support may be required to resolve critical issues and maintain mission continuity.Key ResponsibilitiesDedicated IT Support for Sensitive SystemsProvide on-site and remote support for devices, including setup, installation, connectivity, configuration, troubleshooting, and resolution.Ensure ongoing functionality and secure access to essential systems, including DAF networks, internet, shared drives, and printers.Respond to IT issues IAW Service Level Objectives ,ensuring timely and effective resolution.Deliver after-hours support as coordinated to address critical issues outside of standard business hours.Proactive Device & System ManagementManage IT inventory for unit-specific devices including desktops, laptops, tablets, smartphones, monitors, printers, and projectors.Monitor and maintain device performance, ensuring operational readiness and compliance with security protocols.Coordinate with CG: SYD 88/831 to align support efforts with broader mission and cybersecurity requirements.Document system configurations, access control, and maintenance records for tracking and audit readiness.Collaboration & CommunicationServe as a liaison between unit leadership, government stakeholders, and Field Services leadership to facilitate smooth IT operations.Maintain transparent, thorough documentation of IT support tasks, issue resolution steps, and service performance metrics.Participate in technical meetings and support planning sessions to anticipate and address future IT requirements.Qualifications & Required Experience5+ years of experience in desktop support, field services, or system administration.Experience managing and supporting IT infrastructure.Proficiency in Windows OS, hardware/software troubleshooting, and network/peripheral connectivity.Strong understanding of DoD security policies, IT compliance requirements, and secure system operations.Exceptional problem-solving, communication, and interpersonal skills, especially under pressure.Professionalism suited for working alongside senior leadership and handling sensitive systems.CompTIA Security+ or equivalent required.Certifications (Preferred)ITIL FoundationMicrosoft or Apple CertificationsSecurity ClearanceSecret or TS-SCI (Top Secret – Sensitive Compartmented Information) clearance required depending location on the team.Why Vision IT?At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster a culture grounded in integrity, compassion, and excellence, empowering our teams to deliver critical IT solutions that support national defense missions.We prioritize your well-being with a comprehensive benefits package, including:401(k) Plan: Company-matching contributionsHealth Insurance: Comprehensive medical coverageDental & Vision InsurancePaid Time Off (PTO)Disability Insurance: Short- and long-termLife & AD&D InsuranceSupplemental Benefits: Critical illness, accident, and hospital careWe are committed to creating a work environment that promotes diversity, equity, and inclusion and complies with all applicable employment laws.Join Vision IT and be a vital force in securing and supporting the IT infrastructure that enables mission success.