FILED DUTY MANAGER OFS - TELECOM

Job Title: FILED DUTY MANAGER OFS - TELECOMLocation : Pan india ( Relocate To dubai )Experience : 12 - 15 YearsJob DescriptionTo manage and oversee the Corrective and Preventive Maintenance (C&PM) activities for non-telecom systems such as DC Plants, Rectifiers, Generators, Solar Systems, Cooling Systems, and other site-related equipment across the UAE. The role ensures the reliability, safety, and operational continuity of these systems through effective resource management, compliance with maintenance standards, and adherence to service-level commitments.Key Responsibilities Operational ManagementManage and monitor corrective and preventive maintenance (C&PM) activities across all non-telecom systems. Ensure systematic execution of operations in line with OEM guidelines, regulatory standards, and Etisalat (e&) procedures. Oversee system failure response and coordinate planned outages or hazardous work activities. Performance & Resource ManagementReview productivity, work practices, and ensure optimal deployment of personnel, test equipment, and resources. Manage field staff performance and guide teams in handling complex maintenance or rectification cases. Conduct regular site audits to ensure teams carry required tools, safety gear, and test equipment. Safety & ComplianceEnforce compliance with Etisalat’s Health, Safety & Environment (HSE) guidelines and customer safety standards. Ensure safety and security measures are implemented consistently at all maintenance sites. Issue Resolution & ReportingFollow up on rectification of snags and ensure closure within defined SLAs. Prepare and submit detailed incident reports for escalated cases, including those requiring insurance or police documentation. Preventive Maintenance & PlanningPlan and execute monthly preventive maintenance (PM) targets. Monitor progress and ensure prompt resolution of outstanding issues. Schedule hardware checks and track completion of corrective actions. Vendor & Stakeholder CoordinationCoordinate with consultants, vendors, and contractors for data sharing, site visits, and technical inspections. Manage outsourced maintenance contracts and ensure compliance with agreed terms and KPIs. Represent the section in internal and external meetings, ensuring alignment with business continuity and governance goals. Documentation & ReportingMaintain accurate maintenance records, audit reports, and asset inventory (BSS). Prepare management reports on maintenance performance, contractor governance, and operational efficiency. Field SupervisionConduct independent site visits to validate work quality and compliance. Ensure real-time issue escalation and resolution support. EducationQualifications & ExperienceRequired: Bachelor’s Degree in Electrical or Electronics Engineering (or equivalent). ExperienceRequired: 12–15 years of experience in field operations and maintenance of non-telecom systems (power, cooling, or infrastructure). Desired: 15–20 years of experience, with exposure to multi-site maintenance management. Other RequirementsStrong leadership and team management skills. Proficiency in maintenance management systems and reporting tools. Excellent communication and coordination abilities. Valid UAE Driving License (mandatory).