Financial Analyst

About the OpportunityLead and manage the Order to Cash (O2C) operations, ensuring timely, accurate, and efficient execution of collections, AR, and billing processesOversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career developmentBuild strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactionsOwn the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targetsDrive process improvements by leveraging ERP functionality (NetSuite preferred) to streamline workflows, automate operations, and enhance scalabilityCollaborate with Sales, IT, Finance, and FP&A teams to address larger account collections, resolve payment issues, and support reporting processes, including month-end AR packages and P&L impactPrepare and maintain accurate reports, including aging reports, DSO metrics, and KPIs, to monitor and optimize collections performanceEnsure compliance and accuracy in departmental functions such as customer master maintenance, credit administration, cash application, vendor setups, and subscription-based billingManage complex, time-sensitive projects such as transitioning non-sub-ledger customers to the sub-ledger and supporting cross-functional initiatives like e-invoicing and automationBalance a dynamic workload that includes collections, resolving merchant issues, month-end requests, and team leadership while maintaining a resourceful and proactive approachAbout YouExcellent understanding of how the order-to-cash process fits into the overall business and finance processPrior experience must include exposure to inefficient processes (both manual and system) and direct actions taken to address themMust be experienced in operating in a multi-currency environment8+ years of experience as an Accounts Receivable Manager or Supervisor position8+ years directly managing staff4+ years of demonstrated process improvement and operational focusBachelor’s Degree in Accounting, Business or related discipline, or professional accounting qualifications (CPA, ACCA)Previous Experience in SaaS and/or recurring revenue IndustryExperience with Netsuite would be a strong assetExperience with the Microsoft SuiteIntermediate excel (pivot tables, vlookups)