Chief Commercial and Operations Officer

A CAREER ADVANCING FINANCIAL INCLUSION: ABOUT FINCA IMPACT FINANCEFINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams.

Millions of entrepreneurs rely on FINCA's commitment to customer protection and an unmatched customer experience to build a better future for themselves, their families, and their communities. FINCA Impact Finance's global network of microfinance institutions and banks provides responsible financial services and enables low-income entrepreneurs and small business owners to invest in their future. With 40 years of experience and a mostly local staff of nearly 5,000, FINCA delivers a double bottom line of social impact and profitability. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution.

FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity. Role PurposeReporting directly to Chief Executive Officer, the Chief Commercial and Operations Officer (CCOO) is crucial in driving the company's growth and operational excellence. This role ensures that commercial goals, such as increasing sales and market share, are met while optimizing operational efficiency.

By integrating strategies for market expansion and streamlining business processes, the CCOO helps the company achieve its commercial and social impact objectives. The CCOO focuses on delivering superior customer value, fostering innovation, and maintaining high standards of performance across all functions. The Chief Commercial and Operations Officer (CCOO) is a senior executive role responsible for driving the company's commercial strategy while ensuring operational efficiency. Accountabilities:

Commercial Strategy and ExecutionDevelop and implement comprehensive commercial strategies aligned with company goalsOversee sales and business development to drive revenue growthOversee marketing function and ensure customer lead generation and engagement strategies are meaningful and impactful for the customer and are executed in line with FINCA mission and business objectives: Identify and explore new market opportunities and partnerships: analyze the market trends, highlight new opportunities, and build creative strategies to drive growthLead customer relationship management efforts to enhance customer satisfaction and loyalty.

Operational EfficiencyEnsure efficient and effective business operations across all departmentsOptimize supply chains, resource management, and service processesImplement best practices for operational excellence and continuous improvement. Oversee the development and execution of operational policies and procedures. LeadershipandTeamManagementLead, mentor, and develop a high-performing commercial and operations teamFoster a collaborative and innovative culture within the organizationAlign team objectives with overall business goals and strategiesPromoteacustomer- centricapproachthroughouttheorganizationPromote FINCA's value with external stakeholdersProduct Development and ManagementOversee product development and product management to deliver customer-centricproductsinlinewithFINCA's missionEnsure a full suite of productive financial products that are delivering customer value and business value.

External CommunicationGuide communications activities that build the profile of FINCA leaders, strengthen partnerships, and publicly demonstrate FINCA's value to its stakeholders and the media. FinancialManagementDevelop and manage budgets for commercial and operational functionsMonitor commercial and operational performance and implement measures to achieve budgeted targetsAnalyse and report on key performance indicators (KPIs) to senior management. Strategic Planning and ExecutionCollaborate with all stakeholders on strategic planning and execution to ensure that customer acquisition, retention, and operational efficiency initiatives are aligned with the organization's long-term goals and objectives. Data-DrivenDecisionMakingLeverage data analytics and insights for informed strategic decision-making across the organization.

They collaborate closely and with other stakeholders to analyse customer behaviour, market trends, and operational performance to drive growth and improve efficiency. InnovationandDigitalTransformationCollaborate closely and with other stakeholders to drive innovation and lead digital transformation initiatives within the organization. This involves exploring emerging technologies, identifying opportunities for process automation, and fostering a culture of continuous improvement and adaptability. Quality MaintenanceMaintain and enhance the quality of products/services to meet or exceed industry standards, ensuring alignment with the organization's commitment to excellence.

PolicyDevelopmentandImplementationMaintains a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession. Develops and executes procedures and controls to promote communication and adequate information flow within the organization. Job RequirementsQualificationsBachelor's degree in business administration, Marketing, Operations Management, or equivalent qualification.

MBA or master's degree is preferredExperienceAt-least 15 -year experience in comparable positions in terms of responsibility in banking or microfinance in commercial and operations function is required5-year experience in leadership role is requiredKnowledgeandSkillsExceptional leadership and management skills with a focus on securing strategic and digital transformation initiatives, business planning, people and financial managementExcellent communication skillsExcellent strategic planning and execution capabilitiesDeep understanding of market dynamics and customer behaviorExpertise in optimizing business operations and processesFinancial acumen and budget management experience. Self-confidence, decisiveness and commonsenseExcellent organizational, planning, analytical and problem-solving skills.

Decision-making skillsNegotiation, influencing skillsStrong command of Microsoft suiteLanguageSkillsFluency in English is requiredFluency in local language(s);Travel requirementsAvailability to travel 40% of the time. PhysicalDemandsAbility to travel in economy class when traveling by air or rail.