Finnish-speaking Customer Service Agent in Sofia, Bulgaria

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.Key Responsibilities:Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customersEngage customers through multiple channels, including phone, email and chatResolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trendsRequirementsWhat You'll Need:Fluent Finnish and English communication skillsStrong interpersonal abilities and customer service orientationAbility to follow structured guides and processesExcellence in active listening and problem-solvingAdaptable and quick to learn new processes and technologies Self-motivated with a passion for customer satisfactionIdeal Candidate Profile:Customer-focused mindset and delivering exceptional service Excellent communication style, ability to explain complex concepts simplyAbility to troubleshoot issues and find creative solutionsCollaborates and shares knowledge, and contributes positively to team dynamicsEmbraces change, learns quickly, and maintains composure under pressureThe best part? No tech background needed! Our client is looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our client's comprehensive training program will equip you with all the product knowledge you need to succeed.BenefitsOur client offers:Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningOur client believes in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is their top search result!