FinOps Analyst - Billing, Accounts Receivable

DescriptionAs an AR Billing Analyst, you will support Amazon’s customers to identify and resolve billing issues, reconcile accounts and perform manual transaction data entries. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.Amazon seeks a Billing analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our Devices business line.This Role Will Require For The Successful Candidate To Partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions. Support monthly billing processes between multiple external and internal Devices teams by auditing billing data, providing data management and data entries. Support Cash Application Analyst on chargeback entries and retrieve POD (Proof of Delivery) and BOL (Bill of Lading) from the carrier's portal. Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience Support recurring and ad hoc reporting for various internal/external stakeholders Escalating when appropriate to direct manager and/or senior leaders.Working Conditions Normal Office Environment. Report daily to the Pasay office. This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time. Work during Holidays as may be required by the Company. May be asked to render overtime on critical and peak times as may be required by the Business.Basic Qualifications Graduate of a Bachelors Degree. Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs. Knowledge on Outlook, Word and Excel or similar desktop applications. Proficient in Microsoft Excel and Word. Willing to work in Night and/or shifting schedule. Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. Can work under pressure and with deadlines. Excellent verbal and written communication skills, with a strong customer service focus. Has the ability to prioritize, multi-task and work with minimal supervision. A person who is open to work with diverse teams with different cultures on an global team. Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls. -Graduate of a Bachelors Degree. -Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs. - Knowledge on Outlook, Word and Excel or similar desktop applications. - Proficient in Microsoft Excel and Word. - Willing to work in Night and/or shifting schedule. - Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. Can work under pressure and with deadlines. Excellent verbal and written communication skills, with a strong customer service focus. Has the ability to prioritize, multi-task and work with minimal supervision. A person who is open to work with diverse teams with different cultures on an global team. - Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls.Preferred Qualifications Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject. Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools Preferably worked as a AR Collections Analyst / Specialist / Subject Matter Expert for more than 2 years.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - AOSP - ManilaJob ID: A3113150