Part-time Call Specialist (In-Office Position)

FirstLink is looking for Part-Time Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

Part-Time Call Specialists must be able to work a minimum of 16 hours per pay period, including every other federal holiday. Part-Time employees may work up to 29. 5 hours per week. Call Specialists are scheduled for 4- or 8-hour blocks. Availability until midnight several days of the week/weekend, at minimum, is required. Part-Time employees are also required to work three 8-hour weekend shifts per month. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. Are you ready for an exciting opportunity? Apply today!Job Type: Part-timeSalary: $18.

00 per hourBenefits: Employee Assistance ProgramSchedule: After schoolEvening shiftHolidaysNight shiftWeekend availabilityRequired Education and Experience: Must have a high school diploma or GEDMust be 18 years of age or olderMust be able to read, write, and follow oral or written instructionsMinimum of 6 months' working experience in a call center, customer service, human service, or mental health fieldWork Location: In person