Senior Program Manager

Reporting to the Director of Patient Programs, the Senior Program Manager will be responsible for inspiring and leading a team of Program Managers in developing and executing patient support programs. The role will include direct oversight of a team of Program Managers and accountability for the delivery of patient care, operational quality, and partner satisfaction for those patient support programs. The role will require you to develop and maintain strong working relationships with partners and stakeholders. It will also require you to create collaborative networks internally and work cross-functionally with all organizational departments. Key ResponsibilitiesDelivery of Patient Support Programs:

> Accountable for continuous process improvement and operational excellence of specific patient support programs and partner portfolios;> Ensure delivery of programs to deliver targeted KPIs and metrics;> Ensure operations are delivered in compliance with regulatory, partner and quality guidelines;> Coach, and develop direct reports;> Ensure strong team engagement across managed programs. Co-create solutions with partners, program managers and cross-functional units to enhance the patient journeySupport our partners’ success:

> Accountable for continuous process improvement and operational excellence of specific patient support programs and partner portfolios;> Ensure delivery of programs to deliver targeted KPIs and metrics;> Ensure operations are delivered in compliance with regulatory, partner and quality guidelines;> Coach, and develop direct reports;> Ensure strong team engagement across managed programs.

Provide support in RFPs, contract negotiations and program launchesMaintain and apply up-to-date knowledge on industry trendsSupport the Director of Patient Programs in special projects/initiatives which may include planning, resource allocation, financial reviews and implementation of changeResponsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirementsReview of accuracy of all invoices.

Key QualificationsExperience building and leading strong collaborative, cross functional teams with both internal and external stakeholdersUniversity business/healthcare degree, or equivalent combination of experience and educationMinimum of 3 years experience in partner relationship and account managementMinimum of 2 years experience leading teams and coaching direct reportsA minimum of 2 years experience leading patient support programs or other business process outsourcing delivery teams, preferably in a health care settingSignificant experience in project management and change management, with a demonstrated ability to effectively manage timelines to ensure delivery of project objectivesDemonstrated solutions, results, and people-oriented leaderAbility to communicate effectively both orally and in writing, as well as strong presentation skillsExcellent Microsoft Office Suite skills (Word, Excel, PowerPoint)Excellent critical thinking skills and demonstrated ability to prioritize multiple projects/tasksGood understanding of multi-channel contact centre operations, preferably on a distributed basisGeneral understanding of pharmacovigilance requirementsStrong understanding of financial statements and budgetingFamiliarity with electronic data management systemsBilingual proficiency in written and verbal English and French is an assetProject management designation/certificate is a strong asset.