Fleet Back Office Agent

Why This Role MattersAs a GBS Fleet Back Office Agent, you’ll play a key role in supporting Goodyear’s fleet customers and service providers across Europe. You’ll be responsible for the administration of fleet contracts, ensuring data accuracy, seamless billing, and smooth collaboration between customers, vendors, and internal teams.Your work will directly contribute to operational efficiency, customer satisfaction, and Goodyear’s success in delivering premium fleet management and mobility solutions.What You’ll DoManage and maintain fleet contract administration, ensuring all data is accurately uploaded and updated in SAP (customers, vendors, pricing, vehicles, fleet lists, and unmounted tires).Support fleet service providers and customers, serving as a key contact for operational and contractual matters.Collaborate closely with Front Office Agents and the Truck team to ensure top-quality service delivery.Handle billing and invoicing processes, including pre-invoicing checks, query resolution, and claim management.Perform quarterly regression testing and ensure system accuracy within the assigned cluster.Coordinate complex activities across the cluster to support smooth operations.Manage contract setup in SAP: customer onboarding, contract and billing configuration, vehicle uploads, and pricing setup.Oversee fleet updates, billing completion, and monthly closure activities to ensure timely invoicing.Support customer bonus calculations and handle invoice or pricing queries in collaboration with Front Office teams.Administer vendor setup, self-billing, and intercompany processes (PO creation, invoice checks, problem resolution).Manage casings pricing, PO creation, and reporting for collection, sales, and vendor invoicing.Conduct job recording, FOS system testing, and user administration for customers, vendors, and internal users.Monitor and resolve unauthorized or delayed jobs, ensuring all updates and confirmations are received.Act as a point of contact for junior colleagues, supporting training, onboarding, and process improvement initiatives.Drive continuous improvement by identifying process gaps and proposing efficiency solutions.What You’ll Bring2–3 years of experience in a support, help desk, or customer service function.Minimum 1 year of experience as a Fleet Back Office Agent.SAP experience strongly preferred; Microsoft Excel proficiency required.Strong analytical, organizational, and critical thinking skills.Excellent verbal and written communication skills in English; additional languages are a plus.Proven ability to work independently, meet deadlines, and manage priorities effectively.A team-oriented, proactive, and detail-focused mindset.Commitment to process excellence and continuous improvement.Why Join GoodyearJoin one of the world’s largest tire and mobility companies, recognized for innovation, sustainability, and customer commitment. At Goodyear, you’ll work in a dynamic, collaborative, and international environment, with access to ongoing training and opportunities for professional development.You’ll make an impact every day — improving operations, supporting our fleet customers, and helping drive Goodyear’s success across Europe.Note: We welcome applicants from diverse and non-traditional backgrounds. If you meet most of the qualifications but not all, we still encourage you to apply.Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.