Fleet Monitoring Specialist

Location: MauritiusContract Type: Permanent contractAbout BIAJob Description available in EnglishBIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1400 enthusiastic employees.SummaryThe SmartFleetDX department offers a complete digital solution designed to improve the management of equipment, construction sites, and mines. By combining powerful digital tools with advanced guidance and weighing technologies, we help businesses increase productivity, reduce costs, enhance safety, and adopt more sustainable practices.Our flexible and modular solutions adapt to various work environments and machine brands, allowing clients to efficiently manage data, anticipate issues, and optimize operations for greater efficiency and reliability.As part of the Digitalization & Monitoring Services team, the Fleet Monitoring Specialist (Production Monitoring Engineer – Mining & Construction Equipment) will oversee our solutions, ensure client adoption, develop advanced fleet reports based on equipment telematics data, and provide continuous improvement analytics to optimize productivity.Discover SmartFleet @BIAWebsite: https://www.smartfleetdx.com/Youtube : https://www.youtube.com/watch?v=6rrSjbwglkw&t=16sWhat will be your responsibilities?Remote Monitoring ServicesProvide remote monitoring services to Clients/BIA operation as per SmartFleet contractsProvide timely reports and analysis with added valuesLeverage our solution to enhance operational efficiency in mining, quarry, and construction environmentsProvide Saving analysis based on TCO (Total Cost of Ownership) simulationsAdvance Analysis crossing Data from various sources to drilldown reports exceptionsAnalyze data insights to identify opportunities for reducing downtime and improving machine utilizationMaintain & Develop DashboardsMaintain & develop Machine Performances dashboards/integrated analysisMaintain & develop productivity dashboards using Power BI, Qliksense and excelDevelop ad-hoc dashboards based on business and operations needsNew Analysis & Statistical Tools DevelopmentDevelop statistical strategy to quickly highlight data exceptionSupport automation and integration of developed Statistical analysisImprove available analysis in SmartFleet environmentProvide consulting services to customers in implementation plans and assessment of SmartFleet Suite solutionsTraining/Coaching for operations/businesses & customersMonitor System Performance and Data IntegrityMonitor overall system performance to ensure optimal functionality.Conduct regular sanity checks to maintain data accuracy and integrity.Quickly learn and master advanced tools for comprehensive data validation.Drive end-user compliance with the solution to guarantee correct data input and reliable output.Project ManagementBuild-up of implementation plan for new projectsDefine Project elements and define roles using RACI frameworkFacilitate communication and collaboration among stakeholders during project deployment.Keep customers informed with timely updates throughout the project lifecycle.Track task allocation and progress to ensure adherence to the implementation timeline.Customer SuccessEnsure smooth customer onboarding and adoption of solutions.Provide training and guidance to end-users for optimal utilization of the system.Act as a point of contact for customer queries and support during implementation.Monitor customer satisfaction and proactively address concerns to maintain strong relationships.Any other cognate dutiesWho are we looking for?Bachelor or master’s degree in mechanical/mechatronics engineering, industrial engineering or manufacturing engineering, data science or equivalent.Minimum 2-3 years relevant working experience fleet monitoring, data analysis, report creation, good mechanical knowledge Customer Service orientedAdvance skills in Microsoft SoftwareFlexible to work in a business, and organization in constant evolutionFluent in English & French (both oral and written)Business Intelligence (BI) Software knowledge is an asset (such as QlikSense, Power BI, BO or Tableau)Experience with data and statistical analysis preferredSelf-starter with ability to turn objectives into actions and resultsWhat's in it for you?A permanent contractA competitive salary and an interesting package of extra-legal benefitsA human sized company with international dimension, encouraging autonomy and team spiritCooperate in a team with experienced and passionate colleagues within a successfully growing family-owned companyBenefit from a challenging career opportunity with an extensive training programIn this challenging job you get the possibility to take initiative and further develop the functionDisclaimer: As per BIA internal job classification, the internal job title is SmartFleet Analyst.