Flemish front office technical support - Hybrid working model - Sofia Bulgaria

Mercier Consultancy is excited to announce an opening for a Flemish Front Office Technical Support Specialist located in Sofia, Bulgaria, with a hybrid working model! In this key role, you will be the first point of contact for our Flemish-speaking clients, providing essential technical assistance and support for our products and services.As a Front Office Technical Support Specialist, you will engage directly with clients to help them troubleshoot and resolve various technical issues. Your ability to communicate effectively in Flemish is crucial for ensuring a high level of client satisfaction and maintaining strong relationships.ResponsibilitiesAssist Flemish-speaking clients with technical inquiries and issues via phone, email, and chatTroubleshoot and resolve technical problems related to hardware and softwareDocument client interactions and solutions in our support systemProvide guidance on best practices and optimal use of our productsWork closely with technical teams to escalate complex issues when necessaryParticipate in ongoing training to enhance your technical knowledge and support skillsGather client feedback and insights to improve our service offeringsRequirementsFluency in Flemish and English, both written and spokenExcellent communication and interpersonal skillsPrior experience in technical support or customer service is preferredProficient in troubleshooting technical issues and providing clear solutionsFamiliarity with support ticketing systems and Microsoft Office SuiteStrong attention to detail and organizational capabilitiesAbility to work independently as well as part of a team in a hybrid work settingBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Private Health InsuranceSupport In Finding Accommodation After HotelFully Paid TrainingAnd More...