Fluent English Speakers - Sargodha (on-site)

SlashCart is a leading SaaS company specializing in Shopify development and e-commerce solutions for merchants worldwide. We help online store owners streamline operations, connect with key sales channels, and grow their revenue through powerful, easy-to-use tools. At SlashCart, we believe in innovation, efficiency, and exceptional customer experience. OWe’re looking for fluent English speakers to join our Customer Support team. If you have excellent communication skills, enjoy problem-solving, and want to work with an innovative tech-driven business, this role is for you.What You’ll DoRespond to customer inquiries via email, live chat, and occasionally video calls.Assist users with troubleshooting product-related issues.Guide customers through product features and best practices.Escalate technical concerns to the development team when necessary.Maintain accurate and detailed support documentation.RequirementsFluent written and spoken English (C6+ level).Previous customer service or tech support experience (SaaS or software-related preferred).Ability to explain complex concepts in a simple, friendly, and professional manner.Strong problem-solving skills and attention to detail.Reliable internet connection and a quiet workspace.Nice to HaveExperience using CRM or ticketing systems (e.g., Zendesk, Freshdesk, Intercom).Familiarity with SaaS products, e-commerce platforms, or API integrations.What We OfferFully remote work – flexible location and schedule.Competitive pay based on experience.Ongoing training and career growth opportunities.Collaborative, supportive, and friendly team culture.