Food and Beverage Manager (Spanish-Speaking Caribbean) - Experienced in Hotel Industry

Job Title: Food & Beverage ManagerLocation: Spanish-Speaking Caribbean (Candidate MUST BE willing to relocate)Reports To: Spanish-Speaking CaribbeanJob Summary: The Food & Beverage Manager is responsible for the overall planning, organisation, direction, and control of all food and beverage operations within the hotel. This includes restaurants, bars, room service, banqueting/events, and any other culinary or beverage outlets. The F&B Manager will ensure exceptional guest satisfaction, maintain high standards of quality and service, manage financial performance, and lead a dedicated team to achieve departmental goals.Key Responsibilities:1. Operational Management:Oversee the daily operations of all food and beverage outlets, ensuring smooth and efficient service.Develop and implement operational procedures and standards for all F&B areas.Ensure high standards of food and beverage quality, presentation, and service are consistently met.Monitor and maintain the cleanliness, hygiene, and organization of all F&B areas, adhering to all health and safety regulations including HACCP.Manage inventory levels, ordering, and stock control for food, beverages, and supplies to minimize waste and maximize profitability.Coordinate with the culinary team on menu planning, development, and costing, reflecting current culinary trends and guest preferences.Ensure compliance with all local and national food and beverage laws and regulations.Handle guest feedback, complaints, and inquiries promptly and effectively, ensuring resolutions that enhance guest satisfaction.Manage and oversee all banquet and event functions, ensuring they are executed flawlessly and exceed client expectations.3. Team Leadership & Development:Train, mentor, and supervise the Food and Beverage team including restaurant staff, bar staff, room service attendants, and potentially kitchen staff in conjunction with the Head Chef.Foster a positive and collaborative work environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.Conduct regular performance reviews, provide constructive feedback, and identify training and development needs for staff.Develop specific goals and plans for the team to prioritize, organize, and accomplish work effectively.Ensure effective rostering of staff to optimize service levels and manage labor costs within budget.Lead by example, promoting honesty, integrity, and sound financial/business decision-making.4. Guest Experience & Commercial Focus:Drive alignment of all F&B employees to the hotel's brand service culture.Proactively seek new and innovative opportunities to improve the customer experience and identify commercial opportunities.Plan and implement new promotions and initiatives to attract and retain guests.Actively keep abreast of industry knowledge, trends, and competitor activities.Maintain strong communication with guests to understand their needs and preferences.5. Administration & Reporting:Maintain accurate financial and administrative records as required.Prepare regular reports on F&B performance, including sales, costs, guest satisfaction, and operational efficiency.Utilize hotel management systems effectively for F&B operations.Qualifications:Education: Bachelor's degree in Hotel Management, Food Service Management, Hospitality, Business Administration, or a related field. A high school diploma or GED with extensive relevant experience may be considered.Experience: Minimum of 3-5 years of progressive experience in food and beverage management, with at least 2 years in a supervisory or leadership role within a hotel or resort setting.Skills:Proven leadership and team management abilities.Strong financial acumen and experience with budgeting, cost control, and revenue management.Excellent communication (verbal and written) and interpersonal skills.Exceptional customer service orientation.Strong organizational and problem-solving skills.Ability to thrive under pressure and adapt to a fast-paced environment.In-depth knowledge of food and beverage operations, including menu items, wine, spirits, and cocktails.Proficiency in relevant hospitality software and POS systems.Fluency in Spanish and English is a must given the location.