Food & Beverage Manager

Food & Beverage ManagerHyatt Regency Phuket ResortPurpose of Job:To function as the Business Manager and Marketing Specialist for the Food & Beverage Department, and to ensure that all the outlets and events service operate successfully, in accordance with the standard of the hotel and are individually profitable.Job Responsibilities:Leadership & AdministrationsEnsure Food & Beverage operations align with corporate strategy and brand standards.Oversee departmental manuals, communication, and operational effectiveness.Guest ExperienceDeliver exceptional guest service and uphold the brand promise across all outlets.Actively engage with guests, resolve complaints promptly, and support a positive team culture.Monitor daily operations, especially during peak periods, and ensure quality standards.Support cross-department collaboration and maintain consistency in product quality.Review guest feedback and implement improvements.Financial PerformanceDrive profitability through efficient staffing, cost control, and smart scheduling.Lead annual business planning, forecasting, and revenue/yield strategies.Ensure compliance with financial policies, reporting, and asset management.Develop and update the annual Food & Beverage marketing plan.Monitor market trends and competitors to keep operations innovative and competitive.Encourage PR and promotional opportunities to grow revenue.Food Safety & HygieneUphold ISO22000 and food safety policies across all kitchens.Lead and train the team in food safety standards, ensuring full compliance.Assign food safety roles and monitor performance of the FSMS.People ManagementLead recruitment, training, development, and performance reviews for Food & Beverage teams.Maintain grooming standards and foster creativity, engagement, and professional growth.Ensure compliance with HR policies, safety regulations, and employee engagement action plans.Additional ResponsibilitiesMaintain strong industry relationships and stay updated on local and global F&B trends.Uphold high personal and team presentation standards.Perform other duties as required to support overall hotel success.Qualifications:Degree in Hospitality or related field.5 years of Food & Beverage Management experience in upscale hotels or resorts.Strong leadership, communication and people management skills.Solid knowledge of Food & Beverage operations, strategic planning, financial and budgeting.Excellent guest service mindset and problem-solving abilityFamiliar with Food & Beverage systems and inventory.