Regional Operations Manager at Food Concepts Plc

Never Miss a Job Update Again. We have started building our professional LinkedIn page. Company: Location: NigeriaState: Job type: Full-Time Job category: Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders. The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market.

At the same time, w… Regional Operations Manager Job PurposeTo increase profitability based on set targets for outlets within the West African region, increase overall satisfaction of customers and employee capability development, productivity and motivation. Core Responsibilities And Key Result AreasStrategic Operations LeadershipOversee all aspects of day-to-day operations of the restaurants within the regionConduct restaurant visits (this includes, pre-opening visit, peak time readiness check, closing checks etc.

)Ensure effective P&L management through detailed analysis and reviews with all lines of management in the RegionDeliver continuous improvement initiatives resulting in service excellence, profit growth through cost management for the RegionExecute all Local Store Marketing Activities for the RegionExecute successful opening of all New Stores within the RegionAnalyse, review all store operations processes, and develop appropriate strategy for the region.

Deliver and execute customer satisfaction across the regionEnsure productivity and quality remains at high standards always and minimize wastageRelate with all support departments to resolve and address issues as they affect operations within the regionEnsure compliance with all health and safety regulation as requiredAccountable for all operational, people and financial performances for the regionPerformance ManagementAssume responsibility for management of regional P&L expenditures to budgetReview each restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targetsConduct performance review based on agreed KPIs with Area ManagersProvide coaching and support to all Area and Restaurant Managers to deliver on the set KPIs for each store and areaReview Individual Development plan with Area ManagersReview the monthly calendar and action plan of the Area Managers.

Completes the regional action plan and calendar for each monthFollow up and participate in Omega selection (International Development)People ManagementDevelop and implement training sessions on Operational Processes for the Area Managers and Restaurant Managers to improve capabilityConduct recruitment and selection interviews for Restaurant Managers and Area ManagersResponsible for the enforcement of Employment Law within the RegionEnsure quality assurance of work performed by staffEnsure employee satisfaction at work within the Region through implementation and execution of all HR policies within the RegionPerform other duties as assigned by the Divisional Director (Operations)Meetings and PresentationsAttend weekly project meetingDevelop regional performance presentations as well as weekly sales forecastConduct technical session with Area ManagersConduct weekly meetings with Area Managers to review performance based on set targetsConduct monthly reviews of all store performances (People, Financial and Operational Performances)Collaborate with the HR Manager (Senior Manager) in Employee Development, Employee Resourcing, Employee Relations and Performance Appraisals/Comp & Benefits for the Region teamPresent monthly region performance to the Executive TeamKey Performance IndicatorsAchievement of Company Sales, EBITDA, GP, PAT targetsAchievement of the Operations Division’s budget/targets/objectivesAchievement of Individual Personal Development PlansKnowledge RequirementsDeep understanding of the QSR and Food IndustryKnowledge of methods, techniques or procedures peculiar to the QSR IndustryBroad understanding of the core operations of Fast Moving GoodsSound knowledge of macroeconomic and financial systemKnowledge of People ManagementAdministrative and Managerial abilityLeadership and Managerial abilitiesVery Good Communication SkillsStrong Problem-Solving SkillsDecision MakingAction Planning, and Prioritization SkillsKnowledge of Safety, Quality, and Cost ObjectivesOrganisation and Planning SkillsJob SpecificationsA good first degree in business administration or related areasPossession of a Master’s degree in Business Administration or related degree is an added advantageMembership of the Nigerian Institute of Management and other relevant certificationMinimum of 8 years work experience in a similar role / industry (QSR / FMCG)Decision ExpectationsActs on defined procedures and decisionsEnforces agreed decisionsPlans own work schedule and work schedule of subordinatesAssigns work to subordinatesMonitor subordinates’ work performanceAppraises/evaluates subordinates’ performanceRecommends operational, strategic and financial decisionsDon't Keep! Kindly Share: