Head of Operations

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Head of Operations to join our team in Cyprus - a certified Great Place to Work®. The Head of Operations is a senior role responsible for overseeing and managing the operational functions of the brokerage, ensuring smooth and efficient day-to-day activities.  This includes client onboarding, funding, and payment solutions globally.

 The role requires a strong understanding of the CFD/FX market, experience in a managerial position within the industry, and the ability to lead and motivate a team. Reporting to: COOResponsibilities: Strategic LeadershipDevelops and implements operational strategies aligned with the company's goals, focusing on efficiency, risk management, and client satisfaction.  Supervising and Managing OperationsOverseeing the daily operations of the brokerage, including client onboarding, funding and payment processing.  Team ManagementLeads and motivates a team of operations professionals, fostering a positive and productive work environment, alongside providing guidance, training, and performance management.

 Process OptimisationIdentifies areas for improvement in operational workflows, implements solutions to enhance efficiency and reduce costs.  Technology ManagementCollaborates with IT teams to ensure the effectiveness of systems and platforms, driving the implementation of new technologies where appropriateComplianceEnsures that the organisation complies with relevant regulations and industry standards.  Stakeholder ManagementMaintains strong relationships with internal teams (e. g. , sales, technology, compliance) and external partners (e. g. payment providers, technology vendors).  Performance MonitoringTracks key performance indicators (KPIs) and Service Level Agreements (SLAs) related to operational efficiency and client satisfaction, taking corrective actions as needed.

 Reporting and AnalysisGenerating regular reports on operational performance, analysing data, and providing insights to senior management Budget ManagementContributes to the development and management of the operational budget.  Client Relationship ManagementMay be involved in client onboarding, account maintenance, and resolving escalated issues. Candidate Profile:

Deep understanding of the CFD and FOREX markets, including trading platforms, products, and regulatory landscape Proven experience (5+ years) in operations leadership / managerial roles within brokerages, with a track record of leading and developing teams, and delivering successful business outcomes Strong understanding of operational processes, including client onboarding, funding and payment processing Ability to analyse data, identify trends, and make data-driven decisions Excellent written and verbal communication skills, with the ability to communicate effectively with team members, senior management, and external partners Ability to identify and resolve operational issues efficiently and effectively Knowledge of relevant regulations and compliance requirements Experience in budget management and financial reporting Educated to at least degree level in a relevant field Our Offer:

A certified Great Place to Work®  reflecting our commitment to a positive culture, employee well-being, and support Welcoming, young and multicultural team with approachable leadership Ability to contribute to dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to work with industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life:

from team activities to global celebrations New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches Free access to multiple sports and wellness facilities across the country Free company-provided parking Medical insurance and pension fund A gift and a day off on your Birthday Visa and work permit support for you and your immediate family (if required) Journey to FP Markets: Interview with People Function member (45 min) Interview with the COO (1 hour) Final interview with the CEO (1 hour)