Retail Store Manager

Based in San Francisco and handcrafted in Spain, Frēda Salvador is an artisan brand that is both modern and streamlined in its approach to footwear. Designed with the self-expressive woman in mind, each style embraces confidence and exudes a casual, yet sophisticated aesthetic that resonates deeply among fashion followers. The brand is both approachable and effortless offering a sought after versatility that makes them the go to for everyday occasions. We are a fast paced start up and are hustling everyday. We work as hard and as long as needed to get the job done.

 We are small, but mighty, with strong values in teamwork and a positive and supportive work environment.  We are looking for a full-time (40 hrs per week) sales professional with excellent people skills and a high level of integrity. The person who fills this position will play a key role in building back our retail channel in New York City. We are looking for a proven leader who is passionate about the retail customer experience and has strong sales acumen.

This person will be instrumental in executing the store’s daily operations, driving sales, and creating a memorable experience for all.  This candidate must have previous retail experience working in the fashion industry and be adept at building strong and lasting customer relationships. We are looking for someone who:

 Loves our product and the Freda Salvador brand Professional, energetic and sets a positive tone for the storeLead by example attitudeGrowth mindsetAligned with our company’s brand valuesProven track record of managing a profitable and successful fashion store5+ years specialty retail experience, with a minimum of 2 years in a manager roleStrong communication skills across all platforms, both with colleagues and customersDemonstrated ability to successfully lead others in a product focused storeAbility to work independently and problem solve on the goAccessory and leather goods experience or passionTechnology competent is a must (Google Suite, Shopify, Gorgias and Bright Pearl experience is a plus).

Store + Employee Management Guide the retail team to create a strong brand experience through demonstrating product knowledge and ensuring all team members are experts on product and the brandManage sales associates and train the team to always put customers firstCreate and promote customer relationships through strong clientelingBuild and maintain a loyal client base, and retain customer loyalty by providing clients with personalized serviceUphold & require extraordinary customer experience through all communication channels, including handling one-off customer requests such as customer repairs or exchangesAct as brand ambassador- engage customers on the brand, be knowledgeable of our product in customer interactions via multiple channels such as in-person, over the phone, and through written communication in GorgiasHandle all store maintenance in partnership with Operations teamOn call when any security issues arise within the storeHandle all on + offboarding of new employeesEventsWork with marketing team and 3rd party vendors to plan and execute in store events (customer facing, influencer facing, and 3rd party collaborations)Coordinate all logistics of executing a successful in store eventFood + drink, rentals, promo codes, florals, inventory needs, staffing etcStore Operations + Inventory Management Drive strong operational execution with day-to-day operations, leading the store to be productive, efficient, and profitableWeekly replenishment review and processingManage inventory and inventory reconciliation with the support of the Operations team, including receiving all inbound and outbound shipment and orders, as well as transfer orders.

 Uphold inventory accuracy in-store through weekly/monthly countsMaintaining standard operating procedures for order and inventory processes as they relate to the store Store merchandising - weekly refresh of store + re-merchandising the store when newness arrivesWork with Operations to ensure aged inventory is removed from the store on a quarterly basisWork with HQ team to coordinate inventory transfer from the office to the storeCoordinate 3rd party vendor merchandise (orders, receiving, reorders, returns)Handle invoices + approvals for vendors (floral, plumber, etc)Review monthly store, staffing and P&L budget Bank deposits monthlyReportingPrepare and present Retail Channel monthly reportingPrepare and present Weekly All Hands meeting deckPrepare and share all event recaps (3rd party events, company sales, special promotions)Prepare and share monthly new customer data Prepare and communicate to team information regarding sales Review marketing seasonal calendar to be sure there is alignment with marketing teamJob Details:

Full time, 5 days per weekWeekend availability expected in order to successfully manage the team and drive salesFull day shifts of 7-8 hoursExperience is a must. Preferably 5+ years specialty retail experience, with a minimum of 2 years in a managerial roleCompetitive employee discount on all merchandiseCompetitive benefits packageShoe Gratis programAbility to move boxes of up to 50 lbsBase Salary: $80,000 - $90,000 annually Reply to jobs@fredasalvador. com with resume and cover letter to set up an interview. Please include what sets you apart from other candidates in your cover letter.  www. fredasalvador. com