Franchise Hotel - Boat & Jetty Operations Manager

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.About UsJoin voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.The Jetty Manager ensures the smooth, safe, and guest-focused operation of all jetty activities, including vessel scheduling, arrivals and departures, crowd control, luggage management, and coordination with marine and transport authorities. This role serves as the key link between the resort, captains, and marine operations — ensuring guests experience seamless transitions to and from the island.The Jetty Manager embodies the brand's commitment to service excellence, safety, and operational efficiency while maintaining full compliance with RTA and Marine Authority standards.Your day to dayGuest Experience & Crowd ManagementOversee all guest arrival and departure procedures at the jetty, ensuring warm welcomes and smooth farewells.Manage crowd flow during peak times, maintaining comfort, safety, and service quality.Supervise valet and luggage handling teams to ensure prompt, organized, and secure service.Conduct regular guest checks at the jetty to uphold service standards and anticipate guest needs.Operational & Schedule ManagementPlan and manage the daily schedule for all vessel arrivals, departures, and cargo transfers.Coordinate closely with captains, marine crews, and island operations for punctual and efficient movements.Supervise island and staff transfers, ensuring logistics align with operational demands.Oversee the loading and unloading of guest supplies and resort materials.Safety, Security & ComplianceEnsure all operations strictly follow RTA and Marine Authority guidelines.Supervise jetty security personnel for both guest and staff movements.Conduct safety inspections and risk assessments to maintain compliance and prevent incidents.Lead emergency preparedness and evacuation procedures when required.Authority Liaison & DocumentationManage all necessary operational approvals and permits from relevant authorities.Maintain accurate documentation, reports, and communication logs related to vessel and jetty operations.Foster strong working relationships with marine, port, and transport authorities.Jetty Maintenance & PresentationOversee the maintenance and cleanliness of the jetty, pontoons, and guest waiting areas.Report and coordinate repairs or maintenance with the engineering team to ensure all facilities are in optimal condition.Ensure all jetty areas reflect the resort's standards for aesthetics, safety, and guest comfort.What We Need From YouQualifications & Experience:Bachelor's Degree in Marine Operations, Hospitality, Logistics, or a related discipline.Minimum 5 years' experience in marine transport or hospitality-based jetty operations.Strong knowledge of RTA and Marine Authority regulations.Proven leadership in team management and guest logistics coordination.Excellent interpersonal, organizational, and communication skills.Valid marine operations or safety certification (preferred)Personal Attributes:Warm, confident, and service-oriented demeanor.Strong leadership and decision-making capabilities.Calm and composed under pressure.High attention to detail with a focus on guest satisfaction.Commitment to safety, professionalism, and operational excellence.Working Conditions:Based primarily at the jetty or marina terminal, with regular interaction between mainland and island facilities.Flexible work schedule including weekends, holidays, and irregular hours as required by operational needs.High visibility during guest arrivals and departures is essential.What We OfferWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.So, join us and you'll become part of our hotel family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.