Franchise Operations Manager

Franchise Operations Manager – Middle EastLocation: DubaiType: Permanent, full-timeTraining: 2 to 3 months onboarding in London (UK work eligibility required)About BVC HospitalityBVC Hospitality is the group behind vibrant, much-loved brands including NAC, Le Café NAC, 74 Duke, Crème, and Supernova. With 15+ restaurants already operating in the Middle East and another 10 openings scheduled in the next 6 months, we are scaling fast and investing in our regional presence.We’re hiring our first dedicated team member in the region, based in Dubai, to act as the bridge between our London HQ and franchise operations on the ground.The RoleThis is a hands-on, fast-paced role for someone who understands how to deliver operational excellence across multiple sites and who wants to grow in a high-energy, founder-led company.Following a 2 to 3-month immersive training period in London, you’ll relocate to Dubai to support our franchise partners across the Gulf. You’ll ensure brand consistency, operational standards, and support the successful rollout of new stores, menus, and initiatives.Key ResponsibilitiesEnsure BVC brand standards are consistently delivered across all franchised locationsProvide ongoing coaching and operational support to local teams and franchise partnersHelp implement menu changes, new processes, and brand updates on siteMonitor key KPIs (sales, guest satisfaction, compliance) and share actionable insights with HQSupport the opening of new locations, including training, launch execution, and post-launch feedbackSupport audits, team development, and informal training sessionsAct as the key local contact for franchise teams and maintain close coordination with HQWho You Are5–7 years in hospitality operations (area manager, senior GM, or similar)Deep operational understanding with strong people and communication skillsEntrepreneurial mindset — self-starter, proactive, solutions-drivenConfident working independently while staying aligned with central brand valuesCommercially sharp and quality obsessedFluent in English (Arabic a plus)Eligible to work in the UK for the 2 to 3-month training periodWhat We OfferCompetitive compensation and relocation supportFull training and brand immersion in LondonOpportunity to take ownership of one of BVC’s most important growth marketsCareer development in a fast-growing international groupCreative and collaborative company cultureIn SummaryThis role is for someone who wants more than a job — someone who wants to build, lead, and grow with a hospitality group that’s defining a new wave of international restaurant brands.Join BVC Hospitality and help shape the next chapter of our journey in the Middle East.