About Frank Greenfrank green isn't a person, it's a philosophy. We're frank about living green. Our purpose is to stop single-use plastics. So we create beautifully designed, functional and innovative products that fit seamlessly into your life - products you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change. Your New RoleWe're looking for a reliable and tech-savvy IT Support professional to join our team on a casual basis, around three days a week.
You'll be the first point of contact for IT support across the business, helping employees resolve technical issues, set up new devices, and maintain smooth day to day tech operations. This is a hands-on role where no two days are the same. Perfect for someone with IT support experience who's looking for flexibility, variety, and the chance to support a fast-paced, purpose-led business.
Your Day to DayProvide Level 1 IT support across devices, systems and networksTroubleshoot and resolve issues with Windows, macOS, Wi-Fi, printers, and POSSet up user accounts, devices, and permissions for new team membersMaintain and track IT hardware and software inventoryAssist with network infrastructure support (routers, switches, firewalls, etc.
)Collaborate with P&C to deliver great IT onboarding and offboardingKeep documentation up to date for consistent and efficient troubleshootingSupport IT projects, upgrades, and process improvementsHelp guide team members on best-practice tech use and securityWhat You NeedPrior experience in an IT support or helpdesk roleGood troubleshooting knowledge of Windows, macOS, and common business toolsFamiliarity with Active Directory, Google Workspace and Office 365Understanding of networking basics - VPN, Wi-Fi, firewallsStrong organisational and communication skillsComfortable managing IT assets and setting up user accountsExperience with NetSuite is a plus, but not essentialA proactive, can-do attitude and willingness to jump in where neededThe PerksDog-friendly officesStaff discounts on frank green productsFlexible work arrangements to suit your weekA friendly, purpose-led team that truly values your contributionOur CultureAt frank green, we believe diversity makes us better.
We're creative, pragmatic and powered by the mindset that anything is possible. We love what we do, we care deeply about the planet, and we bring passion and energy into every project. We're growing fast, learning constantly and having a great time doing it. Looking for a flexible role where you can make an impact with your IT skills?Apply now and help us keep our tech running and our team connected.
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