Fraud Analyst with Spanish - maternity leave

Your day to day:The fraud analyst has the role of identifying, preventing and stopping all actions having potential risk to cause financial losses or unpleasant experiences to Vodafone customers. It will ensure that by using the principles of prevention and alertness to risks it will support the achievement of the company's objectives and reduce losses of any kind by identifying and analyzing the fraud risks that may have a financial impact on the Company.The fraud analyst aims to identify behaviors that can indicate suspicious intent and implements measures to prevent and control financial losses.Through his activity, the fraud analyst, is responsible for maintaining a good image of Vodafone in the market.With these activities you will have a great impact on our business:Monitoring the customer base and related services to identify suspicious fraud activities. (Examples of currently monitored fraud types:, roaming fraud, domestic fraud, AIT fraud, first party fraud, etc.)Conduct a detailed analysis of fraud risk cases to confirm or deny the intention of fraudRespect the provisions of the Internal regulation of the Company and complies with the Code of conductRegularly monitor transactions that have been reported as being at risk of fraudManaging clients with subscriptions, active messaging services or high data traffic using services at local or international level and indicates fraud riskMaintaining a high level of standards in customer relations and solving complex problems, without requiring supervision or guidance, except in exceptional situationsIdentification of new possible fraud behaviors and new methods of fraud prevention or settlementManage internal requests and complaints received by phone or emailRespect the procedures of the department in order to take the necessary decisions to stop fraudulent activitiesWith these skills you are a great candidate:Spanish- C1Command on MS-OfficeExcellent analytical skillsKnowledge of telecom/ Banking fraud control domainFlair for handling multiple systems/ applicationsGood verbal and written communication skillsAbility and willingness to work in a 24/7 environmentCustomer orientation and the ability to create a positive Vodafone customer experienceSounds like the perfect job? We’ve got even more to offer: Hybrid way of workingMedical and dental servicesLife and hospitalization insuranceDedicated employee phone subscriptionTake control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget Special discounts for gyms and retailersAnnual Company BonusLoyalty ProgrammeOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skillsYou get to work with tried and trusted web-technologyGetting in on the ground floor of a technology changing companyWe let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off Special Paternal Program - 4 months of paid paternity leaveWe recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.#_VOIS