Fraud Operations Executive (Shopee)

Job DescriptionAnalyze various types of fraud cases and coordinate with the Quality Assurance (QA) team to ensure alignment in operational guidelines, including co-developing Standard Operating Procedures (SOPs)Review and summarize issues raised from customer inquiries to improve workflows, operational policies, and ensure appropriate customer response coordinationEffectively manage and maintain employee work shifts and rostersPrepare weekly and monthly slides summarizing feedback with actionable recommendations, based on operational guidelinesPerform other duties as assignedRequirementsBachelor's degree in any fieldAt least 1 year of experience in Fraud Operations, Fraud Analysis, or Transaction MonitoringStrong understanding of fraud risk patterns and the ability to analyze potential fraud trendsExcellent analytical and investigative skills with a problem-solving mindsetAbility to work effectively both within a team and across departments, and to provide guidance to achieve shared goalsQuick thinker with the ability to handle unexpected situations efficientlyAble to work under pressure and meet deadlinesStrong interpersonal and communication skills suitable for collaborative environmentsSelf-motivated, detail-oriented, and eager to take on new challenges and solve diverse issuesAble to work in shifts (5 days per week; off days may not fall on weekends; working hours 09:00 AM – 06:00 PM)Proficient in Microsoft Excel (Intermediate level: formulas, Pivot tables)