Customer Service Agent, London, UK

Freddie's handpick seasonal flowers and deliver them to your door in abundance. We might have grown a touch in size - from just Freddie and a milk float to an ever-budding team - but our spirit remains the same. We're about blooming life and creativity into every home. With bundles of ways to style your stems, unbox the possibility of becoming your own florist, with personalised tutorials to show you how it's done - or style your stems your way, as you wish. From the seed of an idea we continue to flourish; we're now a B Corp organisation.

And our founding mission remains unchanged - to change the world of flowers, and to change the world with flowers. This role requires you to be in the office a minimum of two days a week. About The Role: This is a really exciting opportunity to join a fast-growing company. Freddie's Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow! As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy.

You are the first point of call for our customers. You understand customers, and want to see their issues through to resolution. What You'll Be Doing:

Be the first point of contact for our customers, dealing with queries in a friendly and efficient wayCapture and report customer feedback to improve our service Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possibleRequirementsExcellent interpersonal skills and enjoy working as part of a teamFriendly yet professional writing manner and able to communicate effectively both verbally and in writingAble to analyse problems and find positive solutionsQuick to learn and able to think on your feetAbility to handle a busy workload, prioritise and be flexibleConfidence building rapport with a customer over the phoneAbility to upsell our flowers and service to retain customers who are considering stopping their accountsAn interest in flowers and helping peopleNice to havePrevious customer support or customer facing experienceExperience with spreadsheets, customer management systems and other office-based softwareThe FutureOur Customer Service Team has seen a lot of growth and development over the last year, and we want to continue to push for the highest levels of customer service.

You will be integral to this, and your voice heard across the company on how we support our customers. Benefits28 days annual leave 3% employers pension contributionLife Assurance (4x annual salary)Option to buy extra holiday daysDiscounted flowers for friends/familyHybrid WorkingLearning and Development SupportCycle to work schemeEmployee Assistance ProgrammeMedicashHealth and wellbeing sessions with The Mind ClinicTeam socials and eventsInclusion: Freddie's Flowers recognises our success is dependent on the success of our people. Freddie's Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued.

All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.