Freelance - IT Governance and ITSM Trainer

Trainer Required in London – IT Standards and Excellence in Operations Course Dates: 24 – 28 November 2025 Timing: 1:30 PM – 5:30 PM One-to-One Training | Fee: £1,200Cambridge for Global Training is seeking a highly qualified trainer to deliver our upcoming course “IT Standards and Excellence in Operations” in London.This is a 5-day, in-person programme, and the trainer must be based in London or nearby.Trainer Requirements• Must be based in London or surrounding areas • Minimum 10 years of experience in IT standards, governance, service management, risk, and compliance • Strong background in the following areas:ITIL / IT Service Management (ITSM)IT Governance (COBIT, ISO/IEC 20000)ISO/IEC 27001 & Information SecurityContinuous Improvement (Lean, Six Sigma, Kaizen)IT Operations and Cybersecurity Risk Management Previous experience delivering corporate IT training Ability to provide practical insights and real-world case studiesCourse ObjectivesBy the end of the course, the participant will be able to:Understand key IT standards and frameworks, including ITIL, ISO/IEC 20000, and COBIT.Implement effective IT governance aligned with business goals and regulatory requirements.Optimise IT service management processes such as incident, problem, change, and service level management.Ensure compliance with legal, regulatory, and industry IT standards.Apply continuous improvement techniques to enhance efficiency and customer satisfaction.Identify, assess, and mitigate IT and cybersecurity risks.Promote a culture of excellence and value-driven IT operations.Course OutlineUnit 1: Introduction to IT Standards and Governance• Overview of IT Standards and Frameworks• Importance of IT Governance in Operations• Establishing IT Governance Structures• Regulatory Compliance in IT Operations• Roles and Responsibilities in IT GovernanceUnit 2: IT Service Management• Introduction to IT Service Management (ITSM)• ITIL Framework Overview• Incident Management Processes and Procedures• Problem Management Best Practices• Change Management PrinciplesUnit 3: Compliance and Risk Management• Legal and Regulatory Requirements in IT Operations• ISO/IEC 27001: Information Security Management• Managing Cybersecurity Risks• Risk Assessment and Mitigation Strategies• Business Continuity PlanningUnit 4: Continuous Improvement in IT Operations• Principles of Continuous Improvement• PDCA (Plan-Do-Check-Act) Cycle• Lean and Six Sigma in IT Operations• Kaizen and Process Optimisation Techniques• Implementing and Sustaining ImprovementsUnit 5: Enhancing Operational Excellence• Building a Culture of Excellence in IT Operations• Measuring and Monitoring Operational Performance• IT Service Metrics and Key Performance Indicators (KPIs)• Root Cause Analysis and Corrective Action• Lessons Learned and Best Practice SharingTraining Details📍 Location: London, United Kingdom📅 Dates: 24 – 28 November 2025⏰ Time: 1:30 PM – 5:30 PM💰 Fee: £1,200👤 Capacity: Only 1 participant