Freelance Onsite Support Technician first and second level support (m/w/d)

Company DescriptionOur mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logisticsEverience operates in the Benelux and internationally and has 16 sites in Europe.The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...What if you were looking for a stimulating job in a caring and innovative company?Contact us at recruitment.be@everience.comJob DescriptionResponsabilitiesAssist the client with first and second level support on workstations, mobility devices andinfrastructures (installations, replacement, change, relocation, removal)Provide support for computer systems in case of hardware and software incidentsProvide support for mobile devices (iPad, iPhone,) in case of software incidentsProvide support of inventory units (monitors, local printers, local scanners, and notebookdocking stations) as well as support for local network printer systemsReceive materials and spare parts, inventory, prepare for installation, install, and ensurefeedback to customersAlways demonstrate excellent customer serviceQualificationsTechnical/Business SkillsGood technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventoryMonitoring and reporting of the production environment (dashboards, KPIs)Monitoring and improvement of procedures and documentationBasic knowledge of Apple environment (iPhone)Incident and request processing (ITIL – ticket tracking)IT Support experience in a large enterprise environment (+ 400 users)Essential Experience/skillsAt least 3 years of onsite support and customer care is requiredAttitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spiritMotivation and real desire to improve and learnOrganized, able to work independently, pragmatic, and hands-on approachSpoken languages: English (fluent)Additional InformationSector: ALLLocation: based in DublinWorkload: 5 days per week / 8 hours per day on client site supportAll our positions are open to people with disabilities